André Sanches Email & Phone Number

Porto, Portugal

• Coordinate all activities performed by the customer service team;• Responsible for executing all installation, commissioning and technical support activities;• Ensure that all SLA are being fulfilled according to customers’ expectations;• Manage service partnerships to guarantee customer support activities in all geographies;• Safeguard access to spare parts to customers worlwide within the agreed deadline;• Manage maintenance contracts with all customers and partners;• Develop and execute an asset management strategy in order improve product functionality and decrease operational costs;

Portugal

• Manage customer relationships and expectations throughout delivery projects and coordinate cross-organizational networks to ensure high level of customer satisfaction.• Overall responsibility for successful execution of and compliance to contract/order and delivery of project until handover/close• External as well as internal coordination and communication, primary point of contact internally and externally for all assigned projects.• Introduce continuous improvement methodologies to the operations.• Planning the project activities according with contract requirements.• Customer support team on troubleshooting and after sales support.

Porto Area, Portugal

• Define the solution in accordance with the requirements of the contract awarded;• Require the Product and Process Engineering to prepare the production dossier (list of material, additional, mechanical and electrical plans);• Elaborate the project schedule, as well as the respective billing plan;• Develop technical specifications for the supply of equipment and materials, and promote, in conjunction with Purchasing and Logistics (Corporate Services), technical analysis of suppliers proposals;• Manage the projects / contracts, ensuring delivery to the client of the project / solution with the quality and within the term contractually established, ensuring the articulation with the different areas of the organization.

Porto Area, Portugal

• Development and execution of projects of electronic control systems for medical emergency vehicles, armored cars and medical equipment.• Creation and analysis of technical specifications, assembly and testing of new materials and electrical equipment.• Creation of procedures and technical documentation for the entire electrical department.

Porto E Região, Portugal

• Development and implementation of projects of energy distribution systems for the automotive industry.• Project management in the implementation of engineering changes and process coordination with all departments involved in the different phases of product development.• Development of technical specifications for creation of computer tools (plugins) for process automation.• Direct support in customer R & D installation (Germany) in product creation and optimization in prototype phases.• Cooperation with Production Engineering and Quality Department in the definition of manufacturing processes. Task carried out in production unit (Lithuania).

Porto E Região, Portugal

• Creation and logistic follow-up of mobile equipment repair processes• Organization and regularization of Aftermarket Stocks - North Zone of the Country• Active participation in contract negotiations with partners \ suppliers• Coordination of team (8 people) for handling logistical processes• Management of operational processes between different areas of the company and suppliers

Porto E Região, Portugal

• Repair of mobile communication equipment• Operational management of Customer Service Center• Installation, programming and maintenance of electronic and computer systems• Inventory management and logistical process monitoring

Porto E Região, Portugal

• Repair of mobile communication equipment• Creation of equipment repair procedures manuals• Quality control of repairs carried out• Internal training of employees

Porto E Região, Portugal

• Repair of equipment, Faxes and printers• Technical assistance in customer facilities• Programming and installation of new equipment

Postgraduation, Project Managment

Engineer'S Degree, Electrical Engineering And Computer Science

Technological Course - Electrotechnical \ Electronics