André Conceição Email and Phone Number

Hello! My name is André and I am an IT professional passionate about this area. At 30 years old and living in Campinas, I have extensive experience of over 9 years in IT infrastructure support.I graduated in IT Management at PUC Campinas, where I acquired solid skills and specialized knowledge in information technology management. During my professional career, I gained hands-on experience and honed my skills in various aspects of technical user support.My expertise includes using a variety of essential tools and technologies to deliver quality and efficient support. I worked extensively with the GLPI (Ticketing System), which allowed me to manage and solve problems in an organized and effective way. I am proficient in Active Directory and Microsoft 365 administration, which allows me to handle user management and systems maintenance efficiently.In addition, I have experience with Skype, Office Package, TOTVS RM, Zabbix, Microsoft Visio, Microsoft Teams, Avaya (IP Office System Status) and Senior System (Access and Security Management), ensuring that I can meet support needs across a wide range of technologies.I am known for my ability to handle pressure situations, work collaboratively in a team and provide quick and efficient solutions. I have a customer-centric approach, always looking to exceed expectations and ensure end-user satisfaction.I am looking for new challenges and opportunities to apply my experience and knowledge in a dynamic environment. If you are looking for a dedicated, motivated and reliable IT infrastructure support professional, I am ready to contribute to your project.I invite you to contact us to discuss how I can help drive your business forward through world-class technical support.Thanks for visiting my profile!