Lean Six Sigma: Contributed to strategic projects as Green and Black Belt, supporting process improvements that enhanced efficiency, reduced waste, and boosted productivity.Dashboard Development: Designed and implemented customized dashboards for real-time tracking of key metrics, significantly increasing productivity and control, while improving decision-making and operational transparency.Team Training: Facilitated Excel training for over 40 participants per session, significantly boosting team productivity and skill levels.Process Automation: Created the "Tax Calculator" in Excel, automating ICMS calculations and streamlining operations for the Customer Success team. Developed a VBA-based "Data Entry Form," reducing errors and expediting contract processing.Report Generation: Produced comprehensive analytical reports that provided actionable insights, supporting strategic decision-making. These reports facilitated better understanding of key performance indicators, aiding in the optimization of processes and overall business performance.Payment Processing in SAP: Managed accurate vendor payment entries, ensuring compliance and precision.

Predictive Modeling: Developed predictive models in Excel to optimize currency strategies and support data-driven financial decisions, enhancing the organization’s financial performance.Commission Management and Financial Risk Control: Managed commission processes and financial risk controls, ensuring compliance with corporate policies and mitigating potential risks.Currency Monitoring: Conducted daily monitoring of exchange rates for international payments, optimizing currency strategies and ensuring cost-effectiveness.Surety Insurance Analysis: Analyzed and processed surety insurance premiums, contributing to informed decision-making and financial security.Accounting and Reconciliation: Executed accounting entries via SAP and performed bank reconciliations, maintaining accuracy and integrity in financial records.

Career Progression: Joined Embratel as an intern in 2005 and was promoted to Commercial Operations Analyst in May 2006. In the commercial support role, I performed crucial functions such as calculating promoter commissions, preparing daily sales reports, submitting management reports, and developing sales rankings and spreadsheets.Distribution and Sales: Played a key role in driving the distribution and sales of prepaid cards nationwide, contributing significantly to company growth and revenue enhancement.Billing and Inventory Management: Led prepaid billing processes with precision and efficiency, ensuring smooth financial operations. Additionally, closely supervised inventory control, guaranteeing timely product availability to meet market demands.Customer Documentation and Compliance: Conducted detailed analyses of new customer documentation, ensuring compliance with regulations and reinforcing the security of commercial transactions.SAP Coordination: Utilized SAP to coordinate the agile production of cards, streamlining internal processes and ensuring product readiness for the market.Process Improvement: Developed an Excel-based form to simplify the customer ordering process, enhancing efficiency and reducing manual errors.Payment Control: Maintained rigorous payment control, ensuring financial integrity and compliance with company policies.

Career Progression: Started as an intern and was quickly promoted due to performance. Responsible for recording and settling accounts payable invoices, ensuring accurate and efficient cash flow management.Treasury Management: Managed treasury activities, including check issuance and scheduling payments in the internal system and Bankline, ensuring timely and accurate financial commitments.Tax Compliance: Conducted ICMS calculations, ensuring fiscal obligations were met and contributing to the company's tax compliance.Bank Reconciliation and Accounting Analysis: Performed bank reconciliations and detailed account analysis, identifying and correcting discrepancies, while verifying taxes payable and managing cash flow for effective financial control.Accounts Receivable: Worked with accounts receivable, providing a comprehensive view of the company’s financial activities.Technical Skills: Extensive knowledge in ICMS calculation, GIA, SINTEGRA, and DECLAN, enhancing the ability to handle various accounting and fiscal challenges.

Role Overview: Joined in 2000, my first job, where I performed various functions as a Telemarketing Operator.Customer Interaction: Engaged in both inbound and outbound telemarketing, addressing a wide range of customer demands and needs proactively and receptively.Administrative Support: Executed administrative tasks in the special clients sector, ensuring efficiency and accuracy in customer service and support processes.Supervisory Assistance: Provided direct assistance to supervisors in servicing individual clients, actively contributing to customer satisfaction and retention.