Andres Rey

Andres Rey Email and Phone Number

I am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses @ emtelco
medellín, antioquia, colombia
Andres Rey's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Andres Rey

Soy profesional con más de 10 años de experiencia en el sector de atención al usuario y ventas, cargos como analista de atención, asistente de gerencia, redacción de respuestas de PQR, formación de personal, supervisor sac y comercial, supervisor de contact center, llamadas inbound y outbound, contactos por redes sociales, emailManejo de pautas publicitarias, campañas E-commerce, Facebook ads Google ads, manejo de campañas sac, manejo de campañas comerciales, he recibido campañas en crisis y las dejo rentables, organizado y siempre con un plan de trabajo hacia los objetivosI am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses, personnel training, sac and commercial supervisor, contact center supervisor, calls inbound and outbound, contacts through social networks, emailManagement of advertising guidelines, E-commerce campaigns, Facebook ads, Google ads,management of sac campaigns, management of commercial campaigns, I have received campaigns in crisis and I leave them profitable, organized and always with a work plan towardsobjectives

Andres Rey's Current Company Details
emtelco

Emtelco

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I am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses
medellín, antioquia, colombia
Website:
emtelco.com.co
Employees:
3209
Andres Rey Work Experience Details
  • Emtelco
    Contact Center Supervisor
    Emtelco Sep 2021 - Present
    Bogotá, Distrito Capital, Colombia
    Cumplimiento de los niveles de servicio de las llamadas INBOUND, WHATSAPP y CORREOS, donde la meta solicitada por el cliente era un ans del 99% y siempre se completó al 100%, capacitación diaria a los agentesCompliance with call service levelsINBOUND, WHATSAPP and CORREOS, where the goalrequested by the client was 99% ans and always100% completed, daily agent training
  • Gobernacion De Cundinamarca
    Contact Center Supervisor
    Gobernacion De Cundinamarca Mar 2021 - Aug 2021
    Bogotá, Distrito Capital, Colombia
    Cumplimiento de los niveles de servicio de las llamadas INBOUND, WHATSAPP y CORREOS, donde la meta solicitada por el cliente era un ans del 99% y siempre se completó al 100%, capacitación diaria a los agentes debido que la Gobernación elige el personal sin experiencia y mi objetivo es capacitar a dicho personal al punto de llevarlos a ser expertosCompliance with call service levelsINBOUND, WHATSAPP and CORREOS, where the goalrequested by the client was 99% ans and always100% completed, daily agent training duethat the Government chooses inexperienced personnel and myThe objective is to train said personnel to the point of taking themto be experts
  • Gss (Global Sales Solutions)
    Supervisor De Ventas - Sales Supervisor
    Gss (Global Sales Solutions) Feb 2020 - Mar 2021
    Bogotá, Distrito Capital, Colombia
    conformar call center de ceros, Equipos de 25 personas, línea outbound venta en frio, cumplimiento de presupuesto, ratio comercial, efectividad, conversión, calidadcreate a call center of zeroes, Teams of 25 people,outbound line cold sale, budget compliance,commercial ratio, effectiveness, conversion, quality
  • Jobandtalent
    Supervisor De Ventas - Sales Supervisor
    Jobandtalent Oct 2018 - Feb 2020
    Bogotá, Distrito Capital, Colombia
    Equipos de 10 personas, trabajo de indicadores motivando y alcanzando indicadores, manejábamos Croselling para la campaña, venta cruzada, manejo de tecnología cobre, fibra óptica y LTETeams of 10 people, motivating indicators workand reaching indicators, we managed Croselling for thecampaign, cross-selling, copper, fiber technology managementoptical and LTE
  • Konecta
    Supervisor De Centro De Atención Telefónica - Call Center Supervisor
    Konecta Apr 2017 - Oct 2018
    Bogotá, Distrito Capital, Colombia
    Campaña nueva, Equipos de 30 a 50 personas, trabajo de indicadores motivando y alcanzando indicadores, manejábamos atención PQR y Croselling para la campaña, venta cruzada, niveles de servicio indicadores KPI´S, cierres de ciclo, retenciones, manejo de tecnología cobre, fibra óptica y LTELogramos quedar durante aproximadamente 1 año lider de ventas frente a los demás grupos y me considero experto en resoluciones de la SICNew campaign, Teams of 30 to 50 people, work ofindicators motivating and achieving indicators,We handled PQR and Croselling attention for the campaign,cross selling, service levels KPI's indicators,cycle closures, retentions, copper technology management,fiber optic and LTEWe managed to stay for approximately 1 year leader ofsales compared to other groups and I consider myself an expertin SIC resolutions
  • Carvajal Tecnología Y Servicios
    Supervisor De Tienda - Store Supervisor
    Carvajal Tecnología Y Servicios Feb 2012 - Mar 2017
    Bogotá, Distrito Capital, Colombia
    - Atención de PQR, Ventas directa y cruzada, manejo de indicadores KPI´S. 2 AÑOS- Formador y Supervisor de Operaciones 3 años- PQR attention, direct and cross sales, managementof KPI's indicators. 2 YEARS- Trainer and Operations Supervisor 3 years

Frequently Asked Questions about Andres Rey

What company does Andres Rey work for?

Andres Rey works for Emtelco

What is Andres Rey's role at the current company?

Andres Rey's current role is I am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses.

What schools did Andres Rey attend?

Andres Rey attended Universidad Ean, Universidad Central (Co), Fundación Universitaria Cafam, Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Servicio Nacional De Aprendizaje (Sena), Universidad Ean.

Who are Andres Rey's colleagues?

Andres Rey's colleagues are Jenny Brand, Sheri Carr, Jessica Melissa Zapata Grisales, Carolina Padilla Suarez, Lina Aide Bedoya Bedoya, Darlu Humanez, Yosman Daliana Rangel Suárez.

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