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Andres Rey is listed as I am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses at emtelco, a with 3209 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Andres Rey.
Andres Rey previously worked as Contact center supervisor at Emtelco and Contact center supervisor at Gobernacion De Cundinamarca. Andres Rey holds Economia, Economics from Universidad Ean.
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Soy profesional con más de 10 años de experiencia en el sector de atención al usuario y ventas, cargos como analista de atención, asistente de gerencia, redacción de respuestas de PQR, formación de personal, supervisor sac y comercial, supervisor de contact center, llamadas inbound y outbound, contactos por redes sociales, emailManejo de pautas publicitarias, campañas E-commerce, Facebook ads Google ads, manejo de campañas sac, manejo de campañas comerciales, he recibido campañas en crisis y las dejo rentables, organizado y siempre con un plan de trabajo hacia los objetivosI am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses, personnel training, sac and commercial supervisor, contact center supervisor, calls inbound and outbound, contacts through social networks, emailManagement of advertising guidelines, E-commerce campaigns, Facebook ads, Google ads,management of sac campaigns, management of commercial campaigns, I have received campaigns in crisis and I leave them profitable, organized and always with a work plan towardsobjectives
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Bogotá, Distrito Capital, Colombia
Cumplimiento de los niveles de servicio de las llamadas INBOUND, WHATSAPP y CORREOS, donde la meta solicitada por el cliente era un ans del 99% y siempre se completó al 100%, capacitación diaria a los agentesCompliance with call service levelsINBOUND, WHATSAPP and CORREOS, where the goalrequested by the client was 99% ans and always100% completed, daily agent training
Bogotá, Distrito Capital, Colombia
Cumplimiento de los niveles de servicio de las llamadas INBOUND, WHATSAPP y CORREOS, donde la meta solicitada por el cliente era un ans del 99% y siempre se completó al 100%, capacitación diaria a los agentes debido que la Gobernación elige el personal sin experiencia y mi objetivo es capacitar a dicho personal al punto de llevarlos a ser expertosCompliance with call service levelsINBOUND, WHATSAPP and CORREOS, where the goalrequested by the client was 99% ans and always100% completed, daily agent training duethat the Government chooses inexperienced personnel and myThe objective is to train said personnel to the point of taking themto be experts
Bogotá, Distrito Capital, Colombia
conformar call center de ceros, Equipos de 25 personas, línea outbound venta en frio, cumplimiento de presupuesto, ratio comercial, efectividad, conversión, calidadcreate a call center of zeroes, Teams of 25 people,outbound line cold sale, budget compliance,commercial ratio, effectiveness, conversion, quality
Bogotá, Distrito Capital, Colombia
Equipos de 10 personas, trabajo de indicadores motivando y alcanzando indicadores, manejábamos Croselling para la campaña, venta cruzada, manejo de tecnología cobre, fibra óptica y LTETeams of 10 people, motivating indicators workand reaching indicators, we managed Croselling for thecampaign, cross-selling, copper, fiber technology managementoptical and LTE
Bogotá, Distrito Capital, Colombia
Campaña nueva, Equipos de 30 a 50 personas, trabajo de indicadores motivando y alcanzando indicadores, manejábamos atención PQR y Croselling para la campaña, venta cruzada, niveles de servicio indicadores KPI´S, cierres de ciclo, retenciones, manejo de tecnología cobre, fibra óptica y LTELogramos quedar durante aproximadamente 1 año lider de ventas frente a los demás grupos y me considero experto en resoluciones de la SICNew campaign, Teams of 30 to 50 people, work ofindicators motivating and achieving indicators,We handled PQR and Croselling attention for the campaign,cross selling, service levels KPI's indicators,cycle closures, retentions, copper technology management,fiber optic and LTEWe managed to stay for approximately 1 year leader ofsales compared to other groups and I consider myself an expertin SIC resolutions
Bogotá, Distrito Capital, Colombia
- Atención de PQR, Ventas directa y cruzada, manejo de indicadores KPI´S. 2 AÑOS- Formador y Supervisor de Operaciones 3 años- PQR attention, direct and cross sales, managementof KPI's indicators. 2 YEARS- Trainer and Operations Supervisor 3 years
Other employees you can reach at emtelco.com.co. View company contacts for 3209 employees →
Wilson Hernandez Mompotes
Colleague at EmtelcoBogota, D.C., Capital District, Colombia
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Juliana Manosalva
Colleague at EmtelcoColombia
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Isabel Araque
Colleague at EmtelcoColombia
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Natalia Sierra Figueroa
Colleague at EmtelcoMedellín, Antioquia, Colombia
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Andres Mauricio
Colleague at EmtelcoMedellín, Antioquia, Colombia
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Robert Andrés Echeverri Cantillo
Colleague at EmtelcoMedellín, Antioquia, Colombia
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Emerson Salas Nieto
Colleague at EmtelcoAntioquia, Colombia
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JC
Juan Camilo Vélez Ramírez
Colleague at EmtelcoItagüí, Antioquia, Colombia
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BM
Beatriz Mendoza
Colleague at EmtelcoColombia
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YA
Yony Alexander Rios Restrepo
Colleague at EmtelcoBogota, D.C., Capital District, Colombia
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Quick answers generated from the profile data available on this page.
Andres Rey works for emtelco.
Andres Rey is listed as I am a professional with more than 10 years of experience in the customer service and sales sector, positions such as service analyst, management assistant, writing PQR responses at emtelco.
Andres Rey is based in Bogota, D.c., Colombia while working with emtelco.
Andres Rey has worked for Emtelco, Gobernacion De Cundinamarca, Gss (Global Sales Solutions), Jobandtalent, and Konecta.
Andres Rey's colleagues at emtelco include Wilson Hernandez Mompotes, Juliana Manosalva, Isabel Araque, Natalia Sierra Figueroa, and Andres Mauricio.
You can use AeroLeads to view verified contact signals for Andres Rey at emtelco, including work email, phone, and LinkedIn data when available.
Andres Rey holds Economia, Economics from Universidad Ean.
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