Service Desk Analyst supporting Red Bull.- CISCO, JAMF, JAMF PRO, Active Directory, Azure ID, Team Viewer, Service Now, IAM, Intune Admin, Global Documentation, Nexthink.- Mac, iPhone, LINUX.- ITIL Service Desk.- Microsoft Teams, Outlook, Microsoft 365, Microsoft Edge, Microsoft Authenticator. - Robotic process automation.- Digital Security. - IT tickets, IT incidents/management/requests.- Password resets / Troubleshooting / Remote control access.

Service Desk Agent.- Inbound/outbounds calls, chats & emails.- Salesforce Lighting.- SLA.- Troubleshooting.- Customer relation management. - Detection of faults and preparation of reports on their repair.- Repair and replacement of equipment and hardware parts defective or damaged.- Analysis and diagnosis of failures in equipment's, systems and networks.- Update and maintenance of programs and components.- Installation and configuration of devices, networks and system communication.

Head of Technical Department of México for Tailor Brands.- Daily client meetings, communication of results, operational performance, future updates for project deployment.- Email & Chat.- SLA - Zendesk- Carrying out technical tests to verify the operation and correct development of processes.- Monitoring of technical protocols and procedures for each task.- Research and resolution of complex technical problems.- Data analysis to identify trends and anomalies in production processes.- Technical support to users in person, by telephone and via chat.- Referral of problems that need a level of specialized attention.- Chat support, Zoom meetings for support.- Website design, website development, website troubleshooting to identify bug failure from UX or UI.- Domain Name Record System (DNS hosting configuration) - AAAA, A, MX, TXT, CNAME.- Duda 3rd party contact for Website support Tier 2.- GoDaddy 3rd party contact for DNS support Tier 2.- G Suite 3rd party contact for Google Support Tier 2.- Work side by side with International Colleagues located in Philippines and Israel (Customer Service, Sales, Phone support).- Planning and programming of the production.- Analysis of operational control reports and presentation of management reports.- Identification of deficiencies in work processes and proposal for improvements.- Periodic meetings with clients and communication of results.- Report to supervisors and managers of the company the non-conformities and incidents observed.- Inspection of production and procedures used by the workers to provide follow-up reports.- Preparation of quality reports based on the analyzes to carry out the proper feedback.- Apply the according method of feedback.- Control and updating of system documentation quality management.

Title: Operations SupervisorResponsibilities:- Control of operational performance to identify deviations and propose corrective actions.- Development of improvement actions that guarantee the compliance with KPIs.- Planning and programming of the production.- Analysis of operational control reports and presentation of management reports.- Identification of deficiencies in work processes and proposal for improvements.- Periodic meetings with clients and communication of results.Title: Quality Analyst. Responsibilities:- Report to supervisors and managers of the company the non-conformities and incidents observed.- Inspection of production and procedures used by the workers to provide follow-up reports.- Preparation of quality reports based on the analyzes to carry out the proper feedback.- Apply the according method of feedback.- Control and updating of system documentation quality management.Title: Technical Support Agent.Responsibilities: - Detection of faults and preparation of reports on their repair.- Repair and replacement of equipment and hardware parts defective. or damaged.- Analysis and diagnosis of failures in equipment, systems and networks.- Technical support to users in person, by telephone and via chat.- Update and maintenance of programs and components.- Inspection of the calibration of power lines, radio and fiber optics.- Installation and configuration of devices, networks and systems communication.