Andy Barracliffe Email & Phone Number

Ickenham

London, England, United Kingdom

The primary objectives are to strategically develop the ongoing day to day business in terms of its sales and marketing, development of strategic partnerships and relationships, also to work closely with our finance team ensuring the business rests on a stable set of financial foundations. Whilst always looking to improve and develop the business processes and systems.

Hemel Hempstead, United Kingdom

Hemel Hempsted

The primary objectives are to strategically develop the ongoing day to day business in terms of its sales and marketing, development of strategic partnerships and relationships, also to work closely with our finance team ensuring the business rests on a stable set of financial foundations. Whilst always looking to grow and develop through new acquisitions.

Hertfordshire

Worked as a business consultant with the Global Trade Group of companies, leading a team in acquiring new business entities.Identifying new opportunities, in terms of mergers and acquisitions.Conducting all operational and financial due-diligence.Manage the integration of all people, processes and infrastructure.

London & Alcester

Operationally manage and integrate recently acquired new business entities into the Sixis Group of companies.Restructure the management teams in order to realign with the rest of the group and minimise any replication in people, process or infrastructure.Work with the individual Senior Management personnel to develop a business strategy which grows and maximises the revenue potential of each company.Ensures that all sales and marketing initiatives are monitored, measure and executed in accordance with the plans.Attend and facilitate all group senior management meetings and attended all corporate client review & sales meetings.Implement a set of business processes which cater for the response to all Tender/ITT enquires

Ruislip - Middlesex

Develop a standard communications strategy that will serve a range of individual businesses, for both fixed line and mobile.Manage, own and implement all of the People, Process and Technical issues.Set up a service team & help desk that will service the group.Implement and rollout a suitable CRM solution.Ensure that that the telecoms business (BD1 Service Limited) is a standalone, financially self sufficient company.Implement a billing platform, which enables BD1 to independently invoice all of the other companies within the group. Offer the services to all suppliers and clients.Fully develop an interactive website, where all products and services can be ordered on-line. This must include developing a BD1 brand & image.Agree Wholesale partnership contracts with Tier 1 suppliers (BT, THUS, Orange & Vodafone)

Rickmansworth - Hertfordshire

Strategic and day-to-day management of all aspects of the operational aspect of the business.Establishing key resources in both Engineering and Customer Services to ensure the critical path is achieved and in line with service agreements.Working closely with the Sales team to assist in compiling tenders and attending meetings to secure new business. Overall responsibility and development of 40 members of staff.Working closely with the MD and Directors to discuss and agree key strategic business plans.Formulated, agreed and implemented bespoke Customer Service Level Agreements (SLA’s), ensuring all contractual obligations are upheld.Produce regular performance reports/statistics against the SLA’s, using CRM technology. Conduct presentations at Customer Service meetings.

Canary Wharf - London

Managing the Planning and Implementation of the eircom UK Ltd Network project rollout plan, within a set of pre-determined timescales.Working with both their UK fibre (DWDM) infrastructure based on SDH technology & IP/VPN strategies. Recruiting all of the appropriate personnel/expertise.Assess, engage and co-ordinate all period contracts/contractors.Developing and implementing a comprehensive set of working processes and procedures, including the appropriate interlock agreements.Setting up and managing all the interconnect agreements, with BT/OLO.Producing regular comprehensive, network utilisation status reports.Managing and controlling all associated costs/budgets.Responsible for all POP (Point of Presences) and peering arrangements.

London, United Kingdom

Business Process Manager – Corporate Business Team(Reporting Into the CRM & Process Development Director)Responsibilities:Business Continuity Planning (BCP) manager for the sector (Identifying business risks and developing contingency strategies).Developing a standard operating environment for our corporate Customised Management Centres (Call Centres).Managing all current existing working processes, and any relevant Local Work Instructions (LWIs) Ensuring the provision of world-class service across the C&W Corporate Market sector, through effective operational process management, multi-project management & risk management.Ensuring that ISO 9001 is appropriately adopted and adhered to, in gaining full BSi compliance across the Sector. Developing and implementing high-level process documentation supporting any new products.Manager - Intelligent Networks Responsibilities:Totally accountable for the Development and Delivery of All C&W's Standard Callink Products. Provide 24h x 7 maintenance cover.Proposing and agreeing service level agreements (SLAs) with both our external/internal customers and the service control centre.Implementing systems that enabled us to monitor the department’s productivity and efficiency, within a call centre environment.Project managed all complex customer order requests.Devising and implementing a comprehensive set of working processes for the department. Also set all departmental objectives, accountabilities and personal development plans.

London, United Kingdom

Responsible for the implementation and completion of all customer/project installations within the region, against pre-determined time scales. As well as the development, training and personal development plans for all the employees.

London, United Kingdom

City & GuidesHNC