Andy Beddow Email & Phone Number

United Kingdom

Shipston On Stour

Specialising in the provision of IP hosted solutions, WiFi, Security and Telecom services for business customers. Here at Pink we can provide a variety of cost effective, tailored solutions depending on your business requirements.

Leamington Spa

Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities. Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.

Home Based

June 2008 BT signed an outsource contract with a UK based financial organisation. I was asked to lead the account from a relationship perspective through transformation. I have remained with the client supporting their transformation agenda:During this time for my client I have lead the creation of :June 2013 A hosted Contact Centre PlatformJune 2012 A New Optical-Fibre infrastyructure to their retail outlets enabling the client to exploit video technologies and create engagement efficienciesAugust 2011 Replaced all Meridian Contact Centre’s with Cisco IPCC•July 2010 A managed security solution that standardised security and created a simplified security solution.

Successfully managing senior relationships and driving to conclusion a major transformational business solutions within GBFM. Initially recruited to lead the negotiation of a contract for an outsource solution delivering managed services and providing a transformation solution for a UK Bank. I was drafted in to lead and close a contract with 6 weeks from start to finish. My team of mainly lawyers, technicians and programme managers negotiating 28 schedules and the main agreement, broadly in parallel, directly with the client who was supported by an external lawyer firm. The negotiations were successful and the client wrote me into the contract to lead the Transition and subsequent transformation of the networked IT environment. The Transition consisted of transferring people, novation of supply contracts, putting in place the systems required to manage a legacy environment all to meet an agreed contract start date, 5 weeks after contract signature. After transition the business case dictated that the whole environment would be transformed to a hosted solution within a 15 month period. This involved the migration of 2000 call centre agents (the creation of a new call centre platform), 10,000 desk positions/ users and provision of a network infrastructure supporting some 20,000 devices. I managed a team of approximately 60 and some times 160 delivering the services and taking the contract successfully through transformation into a business as usual state. For my efforts I received the prestigious Masters Award which involved a prestigious holiday for my wife and me in Singapore and Langkawi.

Watford

Initially responsible for a team of 9 individuals providing Commercial Management support for the major outsourcing opportunities identified as strategically important to BT. My initial remit being to exploit my own personal experience to develop a team and provide associated support collateral including the creation of:-• A developed IP managed voice and data Proposition/product including the creation of a base legal contract, marketing material and pricing tool.• The team created and headed by myself secured £600M business and managed the transition of assets/staff and programme managed new infrastructures used to deliver efficiencies promised. I then took control of the service design team which was at the time being used to create cost input into bids only and I felt was an underutilisation of the potential. On taking over I Reorganised the team and created a Fast Track on line costing function that improved efficiency by some 25% and dealt with 90 % of the teams duties. This enabled me to:-• Create a Service Architect Role tasked to work with clients to address service transfer and create service integration solutions, effectively creating a consultancy service.

London, United Kingdom

Responsible for setting bid sales strategy and management of the bid team. The role provided enhanced client management experience and provided an opportunity to lead negotiations at the most senior level.• Supporting the close of a number of Outsource deals.• Establishing strong relationships with suppliers.