Andy Bender Email & Phone Number

Akron Ohio

As a software engineer I initially worked on the “Switch Interfaces” for screen pops and user data, these included: IBM’s Callpath, Cisco, Genesys, Dialogic CIM, Chrysalis, Avaya EContact EDU. I also wrote the Cisco Geotel (GED125) Interface to register VHT on the Cisco network as a VRU. I created a customized Cisco phone display of queue statistics. When.

Eculid Ohoi

SAS Programmer for Roadway Express in the IT and Marketing departments.In the Data Security department I wrote RACF tools written in SAS to sync personal movements.In the Shipping/Routing table generation and automation.

Ohio

"Telecase" replaced a Unix system/applications with OS2 system to log AT&T System 85 SMDR data from a 9600 baud RS232 data feed. Data was then FTP'ed to the mainframe for nightly billing processing and summarization with a SAS application. Reason: The Unix system could only handle 65K records a day. "Telebase" was a TCP server application, written in C.

Reston Va

The MICS (MVS Information Control System) product processed the IBM mainframe system and application usage data (SMF, RMF, IMS, CICS, etc.) for performance statistics and usage billing.As a customer support engineer I worked with customers to configure the system, customize reports, identify and report software bugs and/or feature request.

Rochester Ny And Herdon Va

At EDS I installed and customized their MICS/IPACS (IPC Performance and Costing Sstem) at the Rochester NY site. I then managed the consolation of that MICS installation, plus the MICS systems from MI, PA, and MD sites into the new VA site. I gained respect of "EDS Corporate MICS" by discovering and alerting them of issues with the billing data update.

Jacksonville, Florida

After working as a III contractor for one year I transitioned to AT&T American Trans-tech.The work duties were the same.

Jacksonville, FL

As an III contractor I worked at AT&T American Transtech, Jax Fl.I used my SAS expertise to assist the installation and configuration of the MICS product. The MICS product processed the IBM mainframe system and application usage data (SMF, RMF, IMS, CICS, etc.) for performance statistics and usage billing.I created a tape drive utilization report which.