Andy Blake Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

In this role, I specialize in providing chat support for high-value users on a major social media platform. Ensuring exceptional care with a 99.25 Quality Score, I proactively address product, account, and profile inquiries, escalating issues when necessary for prompt resolution. My responsibilities include following up with users, providing guidance for account reactivation, and maintaining transparent communication. Internally, I collaborate to expedite escalations, ensuring swift… Show more In this role, I specialize in providing chat support for high-value users on a major social media platform. Ensuring exceptional care with a 99.25 Quality Score, I proactively address product, account, and profile inquiries, escalating issues when necessary for prompt resolution. My responsibilities include following up with users, providing guidance for account reactivation, and maintaining transparent communication. Internally, I collaborate to expedite escalations, ensuring swift issue resolution. Demonstrating discretion with confidential user information, I adhere to privacy policies, contributing to a seamless and secure user experience. Show less

Dublin, County Dublin, Ireland

In my role as a Technical Support L1 at Concentrix, I played a key role in ensuring seamless customer experiences by effectively communicating technical concepts through phone, email, and chat channels. My commitment to efficient troubleshooting not only contributed to issue resolution but also maintained customer trust through continuous updates, aligning with Service Level Agreements (SLAs). I took on the responsibility of dispatching jobs to Field Technicians, ensuring timely appointments… Show more In my role as a Technical Support L1 at Concentrix, I played a key role in ensuring seamless customer experiences by effectively communicating technical concepts through phone, email, and chat channels. My commitment to efficient troubleshooting not only contributed to issue resolution but also maintained customer trust through continuous updates, aligning with Service Level Agreements (SLAs). I took on the responsibility of dispatching jobs to Field Technicians, ensuring timely appointments and swift issue resolution. Additionally, I leveraged my analytical skills to create and manage Excel reports for performance monitoring, providing valuable insights that contributed to ongoing process improvement. Show less

Dublin, County Dublin, Ireland

In my role as a Facilities Porter at Acacia Facilities Management, I actively contributed to the smooth functioning of facility operations. My responsibilities encompassed coordinating and supporting various events, ensuring seamless management of meeting room bookings, and efficiently handling deliveries. I conducted regular audits, providing meticulous attention to detail, and offered first aid support, demonstrating a commitment to the well-being of the facility and its occupants… Show more In my role as a Facilities Porter at Acacia Facilities Management, I actively contributed to the smooth functioning of facility operations. My responsibilities encompassed coordinating and supporting various events, ensuring seamless management of meeting room bookings, and efficiently handling deliveries. I conducted regular audits, providing meticulous attention to detail, and offered first aid support, demonstrating a commitment to the well-being of the facility and its occupants. Additionally, my involvement in ticket management showcased a proactive approach in addressing issues promptly. Collaborating seamlessly with cross-functional teams, I played a key role in addressing and resolving facility-related concerns, emphasizing my dedication to maintaining a positive and efficient work environment. Through these experiences, I consistently demonstrated excellent customer service skills, ensuring a high standard of support for all facility users. Show less

Dublin, County Dublin, Ireland

As a dedicated Facilities Assistant at Aramark Ireland, I contributed significantly to the efficiency of facility operations. My role involved conducting comprehensive building audits, providing valuable support in procurement activities, and ensuring the success of various events. With a keen eye for detail, I managed meeting room setups, optimizing configurations to meet diverse requirements, and generated purchase orders to streamline procurement processes. Additionally, I… Show more As a dedicated Facilities Assistant at Aramark Ireland, I contributed significantly to the efficiency of facility operations. My role involved conducting comprehensive building audits, providing valuable support in procurement activities, and ensuring the success of various events. With a keen eye for detail, I managed meeting room setups, optimizing configurations to meet diverse requirements, and generated purchase orders to streamline procurement processes. Additionally, I coordinated maintenance and repair activities, maintaining accurate records and communicating effectively to facilitate smooth operational processes.In a subsequent role, I transitioned to overseeing mailroom operations, where I effectively managed a team, optimized workflows, and implemented efficient sorting and distribution procedures. I handled customer inquiries, fostered collaboration with various departments, implemented robust security protocols, conducted audits, managed budgets, and consistently sought process improvements. Show less