Ingrid Pinheiro Email & Phone Number

Dublin, County Dublin, Ireland

• Team Subject Matter expert on policies, culture knowledge, market risks and fraud, community trends and patterns, market and regulations.
• Managed, organized, documented and cascaded information regarding updates from the clients to analysts working on the project.
• Organized and delivered presentations and training for new hires and analysts on new flows.
• Analyzed and gather data and insights on potential market risk and report to the team leads, escalating complex issues when… Show more
• Analyzed and gather data and insights on potential market risk and report to the team leads, escalating complex issues when required.
• Recognized underperformed employees and provided support to increase business quality.

Dublin, County Dublin, Ireland

• Performed operational investigations and reports to support the clients legal team.
• Prioritized high profile and election cases.
• Enforced the social media Community standards and policies including some basic compliance policies.
• Conducted general data entry.
• Responsible to triage, manage and escalate any fraud incident
• Conducted risk reviews for business activities and provided subject matter support before, during and after activity.

Ireland

• Assisted our client’s community and helped resolve inquiries empathetically, accurately and on time
• Became and remained knowledgeable about client’s products and community standards
• Made well balanced decisions and personally driven to be an effective advocate for our community
• Investigated and resolved issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
• Responded to user inquiries with high… Show more
• Responded to user inquiries with high quality, speed, empathy and accuracy

Dublin City, County Dublin, Ireland

• Ensured all cleaning operations were carried out safely with regard and compliance with Environmental, Health, and Safety (EHS) regulations and procedures.
• Created an efficient cleaning routine, demonstrating the ability to work independently.
• Notified superiors of any damages, deficits, or disturbances.

Dublin City, County Dublin, Ireland

• Looked after children by supporting them throughout the day and creating a positive,
• stress-free environment.
• Communicated with parents about daily activities and behaviors.

Dublin City, County Dublin, Ireland

• Managed a high volume of queues in a consistent and efficient manner, interacting with approximately 60 customers daily.
• Served as the primary support point of contact for customers, responded to their complaints and communicated with them to understand and resolve their issues in a friendly way.
• Communicated and collaborated across teams to troubleshoot issues quickly and effectively to drive resolution and customer satisfaction and to ensure orders were received and prepared on… Show more
• Communicated and collaborated across teams to troubleshoot issues quickly and effectively to drive resolution and customer satisfaction and to ensure orders were received and prepared on time.
• Efficiently balanced all operational tasks for a variety of store functions such as preparing food, pricing the deli products, serving customers and keeping the place clean and tidy.
• Followed the Food Safety and Quality systems, by checking food temperature and storage.

Dublin City, County Dublin, Ireland

• Welcomed and assisted approximately 30 clients daily, delivering excellent customer service and ensuring each customer had a positive experience.
• Carried out cashier duties i.e. handling cash, taking payments and issuing change and receipts.
• Organised racks and shelves to maintain the visual appeal of the store.
• Guided customers to their desired area i.e. menswear, children’s wear and books.
• Offered assistance to customers around sizes, prices and access to jewelry… Show more
• Offered assistance to customers around sizes, prices and access to jewelry cabinets.

Dublin City, County Dublin, Ireland

• Presented, clarified, and suggested products to the customer, using value-added suggestive-selling techniques to generate additional sales opportunities.
• Followed operational policies and procedures, including cash handling security.
• Responded to customers' complaints and resolved their issues.

Brazil

• Taught English to approximately 80 students, aged between 2 and 6 years old.
• Created challenging and engaging lesson plans using storytelling and games.
• Prepared materials for the classroom directed to students with learning difficulties.

Argentina

• Developed content for the website, brochures and presentations, taking photos and writing posts on Instagram to promote care courses provided by the NGO
• Became an expert in our product range in order to respond effectively to issues and queries on social media
• Developed social media campaigns, posted and managed social media i.e. Instagram and Facebook to increase our sponsors and supporters.
• Created presentations and fliers to develop partnerships with local clinics, hospitals… Show more
• Created presentations and fliers to develop partnerships with local clinics, hospitals and pharmacies to encourage them to donate items and their services to our clients and students
• Wrote content describing the importance of donations to persuade businesses or private individuals to donate and assist with raising funds and generating awareness.

Brazil

• Wrote and reviewed user documents and technical instructional materials on the usage of computer systems and mobile applications.
• Determined the technical writing needs of the organisation, communicating with developers and IT engineers.
• Used diagrams, photographs, and charts to increase the reader's understanding.
• Gathered feedback on the usability of the manual and user documents and revised documents accordingly.
• Supported the department with promotion and sales of… Show more
• Supported the department with promotion and sales of their online learning platform to other Universities.

Natal, Rio Grande Do Norte, Brazil

• Oversaw the production of the local daily news, including developing the production schedule, managing travel arrangements, and pro-actively participating in production meetings.
• Initiated ideas for stories and coverage, including the integration of content on-air, on-line, and through social media
• Worked with management and on-air staff to generate and write stories.

Bachelor'S Degree, Communication, General, Nfq Level 8

Bachelor Of Laws - Llb, Law, Nfq Level 8