Andy Brown Email and Phone Number

Assisting in the formulation of strategies to build a lasting digital connection with target audiences.Planning and monitoring the ongoing company presence on social media (LinkedIn, Meta, Twitter etc.)Launching optimized online advertisements to increase brand awareness.Prepare online newsletters and promotional emails and organize their distribution through various channels.Provide creative ideas for content marketing and update website.Collaborate with designers to improve user experience.Acquire insight in online marketing trends and keep strategies up-to-date.Maintain partnerships with media agencies and vendors.

• Worked as a single point of contact for independently managing a major portfolio for high profile card members. Was also responsible for reducing the inventory leading to high customer satisfaction for the process• Restructured and ensured process enhancements for the assigned portfolio leading to better SLA’s for the process. Managing disputes raised by the Card members against Partners /Merchants• Preparation and delivery of monthly MIS

February 2009 – December 2009Mobilization & Digital Marketing Chain (Team Leader)● Procured P&G’s business division to lead communications group. Their challenge was to raise awareness and generate real time engagement around the new product launch. ● Worked on Twitter's Promoted Products, we set out to increase daily brand mentions by 17x, increase in traffic to P&G’s website by 39%, with an overall campaign engagement rate of 18%.Oct 2007 – January 2009● Worked for Virgin Media as an Inbound CSR for UK Voice based process, studied the process intensively and played a critical role in solving customer queries regarding billing related issues and service concerns.● Received numerous awards as the top agent on floor for Quality and also received an accolade from Virgin Media for best call taken for the Mumbai Delivery Team.

• Worked with several Outbound US Voice based Mortgage campaigns, collecting data to acquire daily sales targets and excelled at it. • Recognized as the best agent on the floor for a consecutive period.• Was delegated the task to handle and mentor new agents as a Team Coach for pilot mortgage campaigns.