Andy C. Email & Phone Number

South West, Singapore

-Lead 9 person in Logistics day to day operation.- Perform Cycle count to ensure inventory under control.- Lead innovation project such as gateway project, yearly saving USD180K- Prepare associate yearly performance appraisal.- Responsible for associates hiring - Warehousing indirect material ordering.

• Work closely with Demand Planner & Production planner, place dropship/Indent orders to Vendors and control production lead time with production planner.
• Liaising with Sales & Marketing person in charge, confirmation of consignee appointed forwarder in order to make logistics arrangement with Vendors.
• Checking customer payment and credit term status with AR manager, ensure products release to customer without exceed of overdue payment.
• Provide supplier invoice, packing list, LC, etc to customer service person in charge, ensure invoicing customers within deadline for all dropshipments, submit/comply LC with Bank.
• Arranged and Control all replenished shipments to South East Asia Distributors (Singapore DC, Philippines DC, Thai DC & Malaysia DC).
• Handling customer special product requirements (labeling, master carton specification, product specification) with product team manager to ensure production line produced the products which fulfillment customer.

Singapore

• Answering phone calls, quote rates and take booking from shipper.
• To handle all correspondence with overseas agents & reply customer enquiries for rates, cargo commodity acceptance, hazardous cargo acceptance, odd size cargo acceptance, etc.
• Prepare monthly sailing schedule liaise with carrier & update monthly container box rates.
• LCL consol box planning, prepare daily loading list & internal railing docs to KD warehouse & transporter for export purpose.
• Doing telemarketing to search for potential customers & announce updated promotion ocean freight to existing customers.
• Handling invoicing & billing including: Shipper prepaid dest local charges at origin country, overseas inland charges, unclaim shipment,etc.

• Prepare and process permits for all inward/ outward shipments, sent over to haulier in order to proceed sent in container to ports & truck out container from ports.
• Receiving & measuring cargo dimension once cargo sent in by local transporters for export purpose.
• Receiving daily FAK consol load plan from Head Office, doing update with Head Office CS staff, planning container load list to ensure all shippers cargo in order to load for export.
• Prepare daily Import Tally Sheet & Export Tally Sheet, reported to head office if any cargo shortlanded, overlanded, marking dispute, cargo damaged upon unstuffing.
• Using portnet to check Vessel arrival, departure, import container releasing to ensure operation smoothly and local consignees are able to collect cargo from warehouse on timing.
• Prepare monthly warehouse balance stock report & transhipment balance stock report.

Lcci, Customer Service Level 2

Diploma, Hospitality Administration/Management