Andy C. Email & Phone Number

Perform all the same duties as my System's Engineer position and have also taken on the role of Project Manager.Performed Dell server setups and domain deployments for new and existing offices.Gathered full SOW for the project and remotely managed Field Service Technicians to ensure all hardware was installed correctly.Setup new firewalls and other networking equipment to be deployed.Moved practice management and imaging databases to new server and verified no data lose and continuity of service.Prepared and deployed workstations based on office requirements.

Served as escalation point to the System Administration team for complex issues requiring a more advanced knowledge of IT solutions.SME for enterprise level dental offices. Multi-site customers that needed to be able to access HIPAA compliant PHI throughout their environment.Performed software installs and upgrades. Ensured all 3rd party integrations were functioning after the install/upgrade.Set firewall rules and exceptions on Sophos XG’s in accordance with HIPAA laws and regulations.Performed workstation setup and deployments in accordance with client needs and specifications. depending on job being performed on the workstation.Completed GPO creations and edits based on customer and domain requirements.Wrote SOW for out of state 3rd party contractors and ensured the task(s) were completed to satisfaction of the customer.

Performed job of assigning tickets based on SLA level and ensured they were being worked by other System Administrators.Worked in a remote environment while troubleshooting hardware and software issues for dental offices. Consistently walked non-technical professionals through troubleshooting steps.Point of contact for the top tier customer and any of his IT related needs. VPN support, Office 365 troubleshooting, DVR troubleshooting, Remoteapp setup.Documented resolutions in closed loop ticketing system.Created new users in domain environments and Office 365.Troubleshot 3rd party software installs for Practice Management, X-Ray imaging, claims processing, and payment processing management.Worked with 3rd party vendors to support various types of software for dental practices.

Jefferson Ga

Managed 15+ employees in a 400,000 sq ft Distribution Center in Jefferson, GA. Tracked and analyzed Operator Performance using RedPrairie management software. Worked with each employee to ensure they were meeting the company’s Key Performance Indicators. Implemented hourly goals based on average output and daily demand. Goals and employee performance were posted and updated hourly.

Bachelor Of Science (B.S.), Industrial Engineering Technology, 3.5 Gpa

Activities and Societies: Obtained Green Belt certification in lean Six Sigma I worked extensively in small group settings with other.

Associates In Logistics And Supply Chain Management, Supply Chain Logistics

Associate'S Degree, Business Administration