Leading the DevOps Operating Model delivery and implementation strategy for a Cloud native, industry leading technology initiative

Accountable for delivering Support & Change Services to key accounts, utilising a mixture of in-house (21) and supplier resource (100+), across various on/offshore locations. Delivered application and middleware services to contractual and financial controls/targets, balancing change and BAU demand across an increasing and changing landscape. Managed expectations of key business and IT stakeholders, to Director level

Responsible for the delivery of the Support Service to key customers, ensuring processes are followed, SLA’s met and appropriate governance is in place to monitor the performance and quality of service supplied. Operating different supplier models, utilising internal and various supplier resources, to deliver the service and maintain contractual and financial controls. Direct line management of a team of Support Analysts to oversee the day to day delivery of suppliers and managing expectations… Show more Responsible for the delivery of the Support Service to key customers, ensuring processes are followed, SLA’s met and appropriate governance is in place to monitor the performance and quality of service supplied. Operating different supplier models, utilising internal and various supplier resources, to deliver the service and maintain contractual and financial controls. Direct line management of a team of Support Analysts to oversee the day to day delivery of suppliers and managing expectations of key business and IT stakeholders to Director level. Show less