Duncan Macgregor Email & Phone Number

United Kingdom

Edinburgh, Scotland, United Kingdom

QA specialist is an audit role. where I look at tickets, events, incidents, chats and listen to calls.I make sure that analysts that are dealing with or creating the above items are following the guidance set out by our business and any documentation which applies to that particular problem a user might have raised or an issue which might be being alerted on by the system.I also help produce reports for head of department and TLs so that they can see any trends and can use the information gathered to help improve their performance.

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

As an IT Operations Analyst, I am responsible for ensuring that the systems are operating at maximum efficiency and responding to system alerts to fix or escalate where necessary. I work with my team to identify repeat incidents and highlight potential improvements.• Logging all incidents, categorizing and prioritizing them.• First-line investigation and diagnosis.• Managing lifecycle of incidents and requests, escalating as appropriate and closing when the user is satisfied.• Managing employee lifecycle as part of access management.• Monitoring Systems/Applications for failures and fixing/escalating where appropriate.• Performing general housekeeping/maintenance on our VMS system.

Edinburgh, Scotland, United Kingdom

I had to stack shelves, sort stock, make sales on the shop floor, answer the phone , and clean the store.It was a good job with friendly colleagues.It was also tricky at times when customers would shout at you about a game being out of stock or a price being wrong on a game. all in all a good job.

Dunbar, Scotland, United Kingdom

I sorted stock, cleaned the shop, helped customers with whatever they needed, helped move heavy stock, helped deliver stock to customers, tested electricals to make sure they were safe for use, and managed the till.I basically did everything This was my first proper job and I'm glad I was given the oppertunity to work there.everyone who works there is lovely and I met so many lovely people from my local community

Information Technology And Telecommunications Professional, Technology

Maths, Physics, Computing Science, Music, Modern Studies