• Represented national interests in a company-wide project to begin the integration of all existing and future Secure Operation Centres globally. • Moved from a single client, local focus to a globally integrated one, involving multiple Capgemini locations worldwide. • Interfaced with colleagues across all bands, from analysts to Senior Vice Presidents, effectively communicating goals and needs. • Built communication between teams in Spain and India, bridging language and cultural barriers to ensure a smooth transition of work delegation and outputs. • Ensured the quality of documentation standards and writing, a key objective of this project.

Provide Security Assurance on Projects for UK Government (Environment Agency):• Knowledge and experience of producing, reviewing and maintaining RMADS aiming to meet the Accreditor's requirements; according to Government protective marking system and BIL.• Experienced with compliance with ISO 27001/27002 standards.• Experienced on Vulnerability Assessment and interpreting the outputs for the Accreditor in a risk management approach.• Fully conversant with HMG IA Standards, CESG SPF and GPGs.• Identify project risk(s) and deal accordingly.

During the relocation of security services by the company I was promoted to Subject Matter Expert on Microsoft for the security team. However this role quickly expanded and included:• Addressing and reporting on patch compliance standards to the client by leading vulnerability and patching conferences covering Microsoft, Linux, and Unix.• Identifying issues with patch compliance reporting, organising a project to increase accuracy from 80% to 100%, reducing time required to produce from a full week to less than an hour, and communicating effectively to senior management and client stakeholders.• Working with architects to determine fundamental security framework, and delivering a plan to implement a Delegated Admin Model for the client network.Increasing efficiency by automating the reports for the Elevated Privileges Audit, eliminating four days manual work per quarter.• Addressing real-time threats and providing vulnerability assessments to known exploits, including on-call responses.• Actively responding to ad-hoc requests involving mail flow, web traffic filtering, high priority conferencing and resolution and oversight of all infrastructure changes on the estate.

By scoring high on the entry exam, I was directly accepted into the Remote Desktop team for assessing and troubleshooting Windows 7 issues. With an end-user base of over 12,000 people, this included:• Producing 300 field packs and providing assistance to field engineers as part of a short-term project on a two man team.• Practical use of DESlock+, WMIC and PowerShell, Active Directory and eDirectory administration.• Frequently being given responsibility for difficult users who required not only advanced technical assistance but sensitive customer care.• Documenting new fixes and assisting other team members to troubleshoot issues.

•First line technical support including administration of eDirectory and Active Directory. •Collated information and produced reports to assure client of business's risk management capabilities. •Minuted notes on client-facing and internal meetings.•Strict adherence to procedures and policies, schedules for reporting.•Achieved level 3 SVQ in electronic communication.

•Successfully ran two live training seminars, responsibilities including: selecting the venue, setting up the system to handle ticket payments and receipts for 100 attendees, live stream access, and automated access to recordings.•Ran monthly membership website and live training webinars, with security to allow access to paid-for and drip-fed content for members only.•Created in-house PHP scripts to distribute traffic to each client based on number of shares in co-op from large advertisement lists purchased at bulk prices.