Andy Chen Email & Phone Number

Singapore

Singapore

•Provide 2nd level onsite technical support to Singapore travel industries users.•Assist travel company to set up and install new PC and application.•Help users to do data migration, backup of MS Outlook, Outlook express emails from old PC to new PC.•Provide application support to users via remote assistance (e.g. Go To Assist, theme viewer).•Support and troubleshoot dot matrix printer.•Consolidate weekly and monthly reports to general manager.•Liaise closely with Helpdesk to check and resolve… Show more •Provide 2nd level onsite technical support to Singapore travel industries users.•Assist travel company to set up and install new PC and application.•Help users to do data migration, backup of MS Outlook, Outlook express emails from old PC to new PC.•Provide application support to users via remote assistance (e.g. Go To Assist, theme viewer).•Support and troubleshoot dot matrix printer.•Consolidate weekly and monthly reports to general manager.•Liaise closely with Helpdesk to check and resolve issues encountered by users.•Assist customers to troubleshoot and maintain network and network equipments.•Set up and dissemble PC and application for travel fair, road shows and exhibitions such as NATAS. •Maintain software updates and customer account terminals via administrative tools and XML.•Assist to do software testing and deployments whenever new products or functions rollout.•Assist to keep track and maintain IT equipment and inventory records.•Supports internal IT infrastructure and network equipments. Show less

Singapore

•Provide 1st level technical assistance via phone, email and fax and advice users on appropriate actions/resolutions.•Diagnose and resolve first level Windows XP/Vista/7 OS, MS Office 2003/ 2007, printing issues, hardware/software issues, basic LAN/WAN issues and project specific software.•Escalates or re-directs issues to on-site Engineers or to other vendor if issues cannot be resolved on first level.•Log all help desk interactions, track and route problems and request and document… Show more •Provide 1st level technical assistance via phone, email and fax and advice users on appropriate actions/resolutions.•Diagnose and resolve first level Windows XP/Vista/7 OS, MS Office 2003/ 2007, printing issues, hardware/software issues, basic LAN/WAN issues and project specific software.•Escalates or re-directs issues to on-site Engineers or to other vendor if issues cannot be resolved on first level.•Log all help desk interactions, track and route problems and request and document resolutions in HPSM tool.•Reset user account password via Veriuser Application.• Assists in verifying users account information for account transfers.•Consolidate weekly and monthly hardware reports to supervisor. •Assist user on data migration to new computer/platform. ·Administrating user account using Microsoft Active Directory. Show less