Oversee the development and execution of a management team to support the top-tier multi-unit performance of 9 cafes in the Dallas area with tens of millions in total annual revenues. Maintained brand standards per corporate guidelines, specifically in food safety/service parameters, building maintenance, and upkeep. Responsible for maintaining reporting systems and P&L statements.🔹 Oversee the development and performance of a 5-person management team and 405 store associates across 9 stores 🔹 Developed and promoted 10 associates to Associate Manager and 6 Associate General Managers to GM🔹 Led the company’s fastest sales recovery coming out of the pandemic; finished in the Top 10 in a field of 100+ AOP’s🔹 Currently ranked in the Top 10 of the company sales growth versus 2019 with positive comps of +6% and currently ranked in the Top 25 of the profitability growth and EBITDA margins in the company🔹 Leading as #2 in Sales Growth for the Region and #1 for Profitability Growth🔹 Maintained GM turnover of less than 10% in the last 2 years🔹 Opened 1 new bakery cafe in the DFW area with specific responsibilities for selecting a management team of 5 leaders, hiring/training 60 hourly associates, and functioning as the liaison between the corporate office and local vendors

Played an integral role in a strategic team effort to meet the Founder/CEO’s vision and pioneer the company's footprint into the West. Opened the first of many Californian stores and managed operations for 1200 employees across 14 regional stores with combined revenues of $50M. Conducted focus groups and market research to establish menu pricing, offerings, and product mix recommendations to build a business case; selected as the only senior manager to relocate to CA. 🔹 Successfully opened the first 3 stores in California, each breaking the company’s 13-week sales records;- Hired and trained local management teams and oversaw recruiting/onboarding for 600+ store employees;- Led the First store opening in CA to gross over $7M in the first year, the highest volume on the corporate record for the first year, additionally attaining sales of +1M in the first month, shattering another corporate record🔹 Promoted 2 GM’s to District Manager roles through regular performance appraisals and coaching🔹 Selected as 1 of 5 DMs, out of 100, to train for a VP position as part of the company’s succession planning

Managed the multi-unit store and retail operations of 7-9 stores across North and West Texas, with revenues totaling $35-40M and contributed to the opening of several profitable west Texas restaurants. Ensured pristine metrics pertaining to food cost, merchandising, inventory, and labor scheduling 🔹 Oversaw the market’s workforce with headcounts ranging from 700 to 900🔹 Promoted 2 GM’s to DM’s and trained approximately 50% of the region’s GM.🔹 Took over the underperforming Metroplex (Dallas market) with negative revenue of -5–8% and high management turnover;- Hired and Retained teams for all metroplex units, stabilized hourly staffing, and helped reduce turnover to below company expectation of 110%;- Launched sales results after the first year to +2% and reduced management turnover to <16%;- Created a positive NOI for the company and was awarded with “DM of the year”