Andy Clark Email & Phone Number

Network Security Analyst with success managing and supporting a broad range of IT systems while participating in the implementation of information-security compliance solutions, based in Leeds; the department is responsible for the delivery and operations of all William Hill security systems. This role is hands-on operations and support of William Hills UK.

Provided 1st and 2nd line desktop support as a member of a small team to the entire William Hill estate (approx 1300 users). This involved customer interaction on a daily basis, a broad knowledge base, including PC hardware, software and peripheral configuration and installation. The role required the ability to troubleshoot issues and the need to manage.