Andy Curran Email & Phone Number

Loveland, Colorado, United States

Design and facilitate meditation sessions tailored for diverse participants, from beginners to advanced practitioners.Offer personalized mindfulness coaching, assisting clients in navigating personal challenges and enhancing overall well-being.Conduct specialized workshops on topics including 'Transformation,' 'Stress reduction techniques,' and other customized themes based on client needs.Organized and hosted community outreach events, including a free introductory meditation session, to promote mental health and holistic well-being within the local community.Managed administrative tasks, including scheduling, client communications, and promotional activities to grow the business.Maintained up-to-date knowledge of meditation practices, attending relevant training and seminars to ensure the provision of high-quality services.

• Serve as front line support for enterprise clients via live chat, phone and email• Troubleshoot all areas of the server stack (Linux, Nginx, Apache, MySQL, PHP)• Aid our customers to win online by curating custom Nginx rules, identifying slow database calls, analyzing site performance and making tailored suggestions• Analyze both server and website performance utilizing several resources such as NewRelic, Zabbix and log parsing• Serve as a direct escalation point to deliver a “white glove” experience

Austin, Texas Area

Austin, Texas Area

Customer Service Supervisor Tier 2 (04/2016 to present)Assist Tier 1 agents, review and approve escalations to outside teamsHandle supervisor calls, ensure the customer's challenges have been resolved. Weekly conference calls with Technical Operations team to discuss ongoing software development and relay information back to my teamTroubleshoot Small business networking challengesStatic IP configuration and network setup for small businesses, VOIP Designed guides and powerpoints for T1 agents to assist with complex processes (port forwarding, dynamic DNS setup and Static IP configurations)Backup Lead, ensure supervisor calls are routed, SLA stays within metrics, trend and report outages, compile end of day report Customer Service Representative Tier 1 (May 2014 to April 2016) Help customers understand and identify services that best suit their needs.Maintain quality control, constantly seeking new ways to improve customer serviceEffectively communicate and field customer questions through phone, chat and emailResolve technical issues by utilizing knowledge in troubleshooting to customer needs.

Round Rock Texas

Help new customers understand the basics of personal vaporizers. Upsell new devices and products to existing customers.Quickly and effectively solve customer challenges.Train new employees to do the above tasks and delegate responsibilities accordingly based on volume.

Cedar Park, Texas

When photo orders come in, collect information from customer and enter the order into the POS, develop the film and print photos. Help customers operate the in-store digital photo kiosk. If experiencing issues with any equipment, find error code, log it into the computer and call technical support to troubleshoot the issue.If no orders help to unload truck, stock dry goods and frozen/refrigerated goods or help check out customers at the front of the store while still making sure that no new orders had come in for photo. If working early shift help to open the store and get photo machine and kiosks on-line. If working a closing shift front items on the shelf and make sure the store is prepared for the following day. Do final cash drawer counts with the manager at the end of the night to make sure it is correct by putting the numbers into special software, make final cash drops in the safe and make sure we have enough change for the following day. If change is needed fill out the request change form for the opening manager.

Cedar Park, Texas

Line cook for country club serving America, French, and Continental cuisine.Perform all opening duties for the kitchen, including any preparations for daily restaurant service and for catering and banquets, including serving two breakfast banquets consistently each week for 50+ people with no other staff. Prepare displays for catering events such as Easter Brunch, weddings, miscellaneous parties and other events including cater-out, both garde manger, deserts and hot displays. Train employees, assure quality control, and minimize waste.Responsible for checking in and putting away produce orders daily and Sysco orders at least once a week. (FIFO)

Handled hiring, firing, scheduling, inventory, menu creation, training and everyday back of house operations

Elgin Texas

▪ Take care of all needs necessary for those who can not care for themselves, including but not limited to, cleaning, bathing, transferring, distributing medications, giving emotional comfort, and cooking three nutritional meals a day. ▪• Keep inventory on all medications, check paperwork and sign off sheets for accuracy. ▪• Order new medications, including triplets for narcotics.

Bastrop Texas

Round Rock, Texas

Summer Job Answer telephones and connect to receiving parties, file miscellaneous paperwork for both the repair and calibration lab. Made Microsoft excel documents to create an organized record of calibration books and manuals. ▪• Use Microsoft word to recreate old documents and save them onto the new database.▪• Check in equipment into the database using Microsoft access, for the calibration lab. Created tags for equipment and for the technicians, helped keep the lab organized and clean.

Elgin, Texas

▪•• Created a file system for documentation that was more organized, accurate, and neat.▪•• Began creation of a website for the Law Office that in my departure was turned over to a new employee. ▪•• Did any miscellaneous errands necessary for the law office including but not limited to, obtaining important documents from companies, and individual clients, having them Xeroxed, organized, bound, and notarized.