Andy Dao Email & Phone Number

United States

United States

Buena Park, California, United States

• Proactively monitor, troubleshoot, maintain, enhance enterprise infrastructure and services while ensuring practices adhere to industry standards and company policies.• Implemented and currently manage SD-WAN and VPN solutions throughout the enterprise network comprising 26 branch locations and two Data Centers (East Coast and West Coast).• Implement and maintain backup solutions, on-prem and cloud, to ensure data integrity and availability using Veeam Backup & Replication, Veeam Backup for Microsoft 365, Quest’s Rapid Recovery.• Support security initiatives and resolution of security issues/incidents.• Mentor, cross-train team members on existing and new technologies and operational processes and procedures.

Costa Mesa, California, United States

Served as point of contact for supporting tactical and strategic operation of LAN/WAN/WLAN/SD-WAN, VoIP, and VPN communications, including installation, access control, monitoring, maintenance, security, and problem solution for the organization’s network infrastructure comprising over 160 locations.

Orange County, California, United States

• Managed the development, implementation, installation and operation of business information systems; ensured effective day-to-day operations of the information infrastructures and business applications.• Managed and executed IT projects, including, but not limited to, hardware acquisition and refresh, software licensing, service contracts, security updates, application and patches deployment, upgrades, IT infrastructure capacity growth/reduction, and new product/service implementation and integration.

Orange County, California Area

• Led team of three technical professionals, as well as third-party contractors, and managed IT operations for the Americas region.• Provided remote and on-site support for domestic and international users on all hardware, software and network connectivity issues. Concurrently, responsible for analyzing, configuring, administering, optimizing and supporting internal LAN/WAN infrastructure, consisting of more than 30 servers and 400 computers in the Americas region.• Adopted virtualization and efficiently converted the entire regional server environment.

Orange County, California Area

• Responsible for the implementation, integration, and maintenance of reliable operation of domain issues as they arise. Performed routine/scheduled audits of the IT systems as well domain accounts and user access.

Irvine, Ca

Worked with manufacturing engineers to set up the production lines based on models. Also, led a team of 20 members in building, configuring and testing laptop computers. Conducted training and ensured procedures followed precisely to meet high standards of quality and efficiency.

Bachelor Of Science - Bs, Computer Information Systems

Bachelor Of Science - Bs, Computer Information Systems

Associate Of Arts - Aa, Electronic Technology