I manage the running of Why Not Fix Ltd - we repair phones, tablets, laptops, Macbooks, barcode scanners and games consoles. We have been running for over 13 years servicing the corporate and private customer. Some of the corporate companies we have been repairing devices for many years are Eurotunnel, Saga Plc, Reina Group, Stour Academy, Church & Dwight plus others.A modern repair company offering a professional, flexible and discrete service to private and B2B customers. We provide a quick turnaround yet not compromising on quality of work. All our work is guaranteed.Repairs we carry out for example, screen & battery replacements, charging issues, camera issues, button issues, water damage, board level repairs etc.

Responsible for the operational delivery and support of the service contract to BAA Gatwick worth £2.5m/yrLead and manage over 20 people from Maintenance Engineers through to Team Leaders providing 24/7/365 cover to meet the operational demands of the second busiest airport in the UKEffectively measured on the service outputs of the contract to ensure that the uptime of over 300 assets exceeds 99.5% availability per month to the airport Since joining these targets have been met consistently for over 6 months and are directly responsible for the recent contract renewal with BAA Achieving the targets requires complete forward planning of up to 18 months to ensure that sufficient spares are available to meet the operational demands without compromising the service budgetHave a 'hands-on' approach to management; joining support teams both outside of working hours and weekends to experience the operational demands and ensure this feeds into improvement plansTrained staff in all contractual KPI's and provide regular reviews to ensure that everyone understand the part they play in maintaining the high quality of serviceInvestigated and implemented improvements to proactively identify potential issues on specific assets; for example installation of CCTV within elevators to quickly identify damages caused by buggies and trolleysSupported and implemented business strategies; for example ensure that all products adhere to the Environment Management Standards (ISO140001) Represent KONE Plc at regular executive meetings with the BAA COO and heads of Engineering and Terminals to report on performance Looking for new way to improve and develop the customer service experience in the constantly changing fast paced Gatwick Airport environment, making sure the customer is listened to and communicated to regularly Solely responsible for the P&L for this Client and have negotiated improved supplier and contractor rates to reduce the overall spend.

Promoted to the Senior Service Operations Manager and reported to the UK Director of Service OperationsThe role required the effective leadership and motivation of the Service Performance Managers within an assigned UK region to drive the business performance and achievement of results whilst maintaining a world class level of serviceBuilt strong relationships across the UK Service Performance Manager community and their customers to offer support and guidance to deliver results and provide a world class service to the customers Implemented business improvement strategies and local development plans to increase revenue contribution and customer retention Responsible for the effective budget achievement and overall leadership of an assigned UK region Where required; moved and deployed between UK regions to quickly deliver improvements and address critical challenges.After 16 years working for the same employer and industry, I was looking for new challenges away from Imaging and the opportunity with KONE arose which I undertook.

Undertook a new role as Service Performance Manager created by Canon to lead and be responsible for performance of the service provided to business customers Led a team of Field Service Technicians to successfully achieve productivity targets Positively contribute to the achievement of the fiscal targets of revenue, margin and profit, whilst keeping control of operational expenditureMaintained and improved customer relationships via first level account reviewsAccompanied Field Technicians when meeting business customers to review, track and deliver performance improvementsEnsured that the Technicians were working to Canon's Health and Safety, Quality Management and performance standards.

Undertook a Print Specialist role covering UK and Ireland to provide direction, leadership and motivation to the Print team Accompanied Field Print Technicians during business customer visits to provide direction and support to address issues Further supported the roll-out of Canon's revised Health and Safety and recently accredited Quality Management and performance standardsMonitored team KPI's and implemented plans for continuous improvements to meet targetsDeveloped and implemented business strategies working with other technology specialists to help improve revenue Responsible for operational Print support expenditure and reporting.

Moved into a training design and development role to deliver training course across Canon Europe based on my detailed technical understanding of supporting Canon productsPresented training sessions on Fax Machines, Document Management Scanners, Photo Copiers to Field Service Technicians and Service Managers to improve their technical understanding of the productsWorked closely with the Canon Marketing departments to ensure smooth product launches and updates to documentation to enable customer self-support service Developed DVD and online training packages to reduce the requirement for Field Service Technicians to travel to Canon's National Training Centre.

Promoted to Technical Team Leader with responsibility for leading 10 Service Technicians whilst providing an escalation point for any technical issues which they are unable to resolveJoined Service Technicians on customer field visits to support the resolution of issues Managed customer complaints and implementing improvement plans Ensuring customer retention through promotion of new products and improvements in service performance Responsible for monitoring and reporting service KPI's and delivering improvements where required.

Joined Canon as a Senior Field Service Technician responsible for performing installation, servicing and repairs to Canon productsSupported and managed a service team of 10 TechniciansMonitored repeat customer issues to identify problematic products and recommended improvement plans or new productsManaged overall service performance of the team and upward status reporting to managementContinual personal retraining to ensure a deep understanding of new Canon products. GEC Avionics Previously a Leader in the Development of Flight Control Technology

Promoted to the UK Quality and Service Manager role with responsibility for deploying and achieving Canon's accreditation of the BSI Quality Framework (BSI 9001)Developed and delivered improvement plans to achieve the standards whilst conducting regular audits across the UK business to ensure that standards were improvingProvided consultancy services across the business to help business outlets develop their processesImplemented specific standards to monitor Canon UK 's loan machine process to ensure that temporary machines met customers requirements and continuation of their service Developed and monitored the overall performance of technicians by grading their roles against service quality standards. This helped their Team Leaders and Managers address performance issues and therefore improve business quality standards

Joined as an Electronic Apprentice on a 3 year programme to gain electronic design and fault finding skillsAfter the apprenticeship completed, offered a role and joined the Electronic Assembly Team responsible for the build and test of military flight control systems.EDUCATION & DEVELOPMENTTraining and DevelopmentPrince2 Project Management Effective Leadership and Management - Henley Management CollegeInternal Canon technical development & management coursesFully experienced in the use of most Microsoft business desktop products