Andy Dawson Email & Phone Number

United Kingdom

Define scope, use cases, success metrics and engagement materials for a proof of concept on using Microsoft CoPilot AI assistant. Analyse outcomes and feeding results into a business case for financial consideration.Delivered the requirements for a successful retender and transition of 35,000 mobile voice and data connections for DEFRA Group. Working in partnership with business groups, suppliers and employees to define transition paths for multiple mobile device types.In collaboration with Environment Agency call centre operatives, delivered a root cause analysis paper and defined requirements to elevate bottlenecks in customer query resolutions. Working with Microsoft to turn requirements into technical solutions.

United Kingdom

Collaboration with infrastructure engineers, technical architects, product owners and delivery managers to define, plan, prioritise and deliver a data centre migration of over 70 critical systems.Design and execute migration plans, requirement definitions and technical designs.Facilitating workshops to produce self-contained user stories to be delivered across multiple teams.Remove team impediments and develop a positive, self-managing ethos within the team.

Cheshire West And Chester, England, United Kingdom

Collaborating with user researchers, content designers, interaction designers and service designers to define service goals and objectives for delivery of the Governments 25 year environtment plan, whilst following the GDS framework (Pre-discovery ;Discovery; Alpha; Private Beta; Beta; Live).Develop product roadmaps and service backlogs whilst collaborating with technical teams to order the backlog by value.Guiding backlog refinement and user stories walkthrough sessions with stakeholders and technical teams.Facilitating workshops to produce story maps and documenting in user stories with behaviour driven acceptance criteria.

Liverpool, England, United Kingdom

Introducing Agile methodologies and frameworks into the Business Systems and Change teams. Promoting cross functional collaboration and Agile techniques to deliver Agile pilot projects.* Lead Technical Business Analyst on high profile Integration project to bring together existing employees and Alumni into a new network* Lead Technical Analyst on a Trademark and Finance project to auto post fixed price trademark costs based on location and protocolKey skills used:-Agile Coaching-Business Analyst-Stakeholder Management-Scrum-Kanban-JIRA-Confluence-Story Mapping-User Story Creation-Behaviour Driven Development-Gherkin Acceptance Criteria-Zephyr Testing

Scrum Master & Lead Analyst for team developing social media contact capabilities enabling citizens to contact Police Forces using Facebook and Twitter. Also following the GDS cloud first policy and utilising the GDS service toolkit, to develop an Azure chat bot so that key information can be gathered from citizens before handing them off to an operator.Agile Coaching team on agile principles, behaviour driven development and gherkin notation with Azure DevOps.Educating team on agile ceremonies and the different techniques which can be used.Utilising Microsoft Azure DevOps and Teams, for Epic, Feature and user story creation, sprint planning, retrospectives and test case creation from gherkin acceptance criteria.Facilitating Product Owner workshops to produce release story maps, finalise outstanding requirements and documenting in user stories with behaviour driven acceptance criteria.Facilitating daily stand-ups for cross-functional development, test and business analysis team. Removing impediments raised and maintaining a positive outlook within the team.

Manchester, United Kingdom

Key role in successfully delivering a stalling 3-year project to replace a legacy Case Management System, by introducing Agile.Agile coach guiding the team through agile practices such as story points estimation, iteration planning and continuous delivery.Worked collaboratively with Partners and Chief Operating Officer to MoSCoW requirements and split into iterative dot releases.Introduced a number of agile working practices, including, ‘plan on a wall’, physical sprint and Kanban boards, story mapping releases and splitting outstanding workload into prioritised manageable sprints.Acting Product Owner when prioritising backlog and running sprint planning, refinement and retrospectives.Facilitated requirement gathering workshops to finalise outstanding requirements and documenting in user stories with behaviour driven acceptance criteria.Facilitated daily stand-ups for cross-functional development, test and business analysis team. Removing impediments raised and maintaining an accurate Kanban board.

Manchester, United Kingdom

Assisted AQA in delivering a 4-year technology refresh programme of core assessment delivery systems in line with the GDS Technology Code of Practice.Collaborated on domain driven design work streams to capture functional and non-functional requirements and constraints.Using the GDS Digital Inclusion Evaluation Toolkit to Identify impact and solutions to meet requirements, making recommendations to key stakeholders.Liaised with, AQA architects, AQA analysts, Key business stakeholders and Avanade technical analysts/architects.Produced deliverables, including option papers, solutions designs, technical reports, as well as other project material.Defined Enterprise Service Bus integrations and Azure monitoring requirements developed using Azure SDK for .NET, including, Application Insights, Service Health, Azure Monitor.

Manchester, United Kingdom

Worked on parallel B2C and B2B projects with the British Council to drive delivery of an ambitious exam transformation program in line with the Governments digital strategy, which included delivering next generation computer based IELTS using across 110 countries. Utilising and coaching teams on agile techniques to deliver minimum viable candidate registration products to challenging timelines in partnership with Cambridge English and offshore development and testing teams (Dubai, Poland & India). Responsible as Product Owner for identifying functional and non-functional requirements and converting to given-when-then acceptance criteria, global stakeholder management, backlog prioritisation and workshops. Advisory to business for UAT and offshore system testing, also deputising for project management when required.Led role in face-to-face user training and the production of training materials. Also, responsible for running demonstrations (show and tell) to a global audience, gaining feedback and promoting business benefits. Tools used: Visual Studio Online, Feature Map, JIRA, Confluence and Balsamiq.Authored various options papers for the Exams Prioritisation Board, including delivery of a new Exams Order Management System for distribution exams and a business process re-engineering paper to reduce time for candidate enquiries on results.

Liverpool, Merseyside, United Kingdom

Worked with Yodel to replace core systems with a new service-oriented, event-driven architecture. Business benefits include the reduction of IT and non-IT operational costs and an improved customer experience. Working in 3 week sprints utilising JIRA, Confluence, Sparks Enterprise Architect, Axure Rapid Prototyping and Oracle SQL Debugger.Maintained JIRA and participated in mid sprint reviews, backlog grooming, pre-planning and planning sessions.Worked with product owners and technical teams to define epics, features, stories and acceptance criteria (Given-When-Then).Defined, analysing and documenting SOA assets (Service Usage Agreements, Service Data Contracts and Service Specifications).UX design for multiple platforms (desktop, Tablet and Hand-Held Terminals).

Worked with the British Council to deliver UK Visa & Immigration English Tests via a computer-based delivery mechanism. Worked with internal teams and multinational external partners to identify functional and non-functional requirements, documenting requirements in Visual Studio Online and tracking against Visual Studio.NET development cycles.Led UAT activities and assisting with definition of support models and test centre readiness.

Accountable for deriving IT requirements for a DEFRA/OFWAT initiated Market Reform transformation programme by documenting technical specifications, data mappings and transformations required to deliver services to support B2B capabilities which exchange market transactions with the regulator via a ‘Central Market Operating System’ (CMOS).Technology: Web Methods based middleware implementation; Business Process Models; Integration services to integrate with Asset Management and Billing systems, and JIRA for Case, SLA and Workflow Management.Assisted the design of a Canonical Data Model (XSD) and Reference Data set to support transformation and integration between the core systems.

North West

Worked as Product Owner and Scrum Master with the British Council to develop a new online exam quality and compliance system in line with the Governments digital strategy. Responsible for user story creation, acceptance criteria, stakeholder management, backlog prioritisation and workshops. Working in 2-week sprints with London based in-house developers utilising Visual Studio Online.

Cheshire

Worked on re-engineering e-commerce supply availability systems from batch to real-time, using Oracle Fusion service-oriented architecture (SOA), and agile techniques (SCRUM/ Kanban). Identified functional and non-functional requirements; key performance indicators; liaising with stakeholders to develop Enterprise Application Interface (API) process maps and defining those as reusable web services (WSDL) which where accessed via SOAP over HTTP; documenting transformations (Adapters) between source and target elements of services.Responsible for identifying ‘as-is’ reporting, its current delivery mechanisms, validity and audience. Working with stakeholders to identify business decisions reliant on output and mapping of ‘to-be’ reporting specifications with appropriate acceptance criteria.Responsible for documenting data dictionaries, high-level technical and system design documents to support each service.Presenting designs to SOA governance for approval. Worked closely with developers and testers to make sure new business processes meet the agreed acceptance criteria. SOA Assets: Data Contracts; Service Contracts; Service Usage Agreements; Business Activity Services; Data Services; Utility and Logic Services.

North West

Worked on an agile mobility initiative in partnership with the Department of Work and Pensions (DWP). Managing stakeholders and running requirement workshops/ wipe board sessions.Running Spike period and documenting user experience storyboards, personas and scenarios.Documenting business need and benefits; stakeholders and critical success factors.Defining and documenting new business processes, high-level system design and product backlog.Worked on a 3 Year business process re-engineering program for DWP to meet technology transformation commitments. Analysis of each system on the DWP estate to confirm, business purpose, benefit and life expectancy.Contribute to cost saving initiatives by identifying systems for decommission.Testing strategy, assurance and support/ handover to BAU teams during execution.Documenting technical design and cost saving business cases for physical to virtual migration.UML structure, integration and behavioural diagrams.Led local and best-shore business analyst and development teams on a multimillion-pound pension and benefit systems projects for the DWP. Both agile and waterfall methodologies used together with a 4 Tier object-oriented development using Visual Studio.NET Team Suite with Team Foundation Server.Authoring of change strategies, system design and technical requirements (utilising MoSCoW).Definition of reporting requirements, product selection and data integration strategies.UML structure, integration and behavioural diagrams.Defining functional and non-functional requirements using, use cases, actors, pre/post conditions, triggers, basic flows, alternate flows, data dictionary and exception paths.Stakeholder management. Incl. requirement gathering workshops.Graphical user interface approval against captured usability and accessibility requirements.Worked closely with internal capabilities, best-shore developers and leveraged services.Change Management and requirement traceability.

Bachelor Of Science (Bsc), Computing

Activities and Societies: Kung Fu

Btec Higher National Diploma, Business Information Technology

Activities and Societies: Kung Fu