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Andy Eley is listed as Director, Execzone Ltd at Execzone Ltd, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at baringa.com and a matched LinkedIn profile for Andy Eley.
Andy Eley previously worked as Director at Execzone Ltd and Associate Consultant at Baringa Partners. Andy Eley holds Dms, Management from University Of Bedfordshire.
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Experienced Senior Executive with a strong track record in a top FTSE business, across a broad range of business disciplines including General Management, Customer Service, Complaints, Outsourcing, Business Transformation and Change. Highly regarded for his authentic leadership style, has consistently inspired large teams to both embrace change and to deliver outstanding performance. Passionate about customer service and people development, has delivered impressive return on investment across a range of business metrics and has played a pivotal role in establishing a highly engaged and high performance culture. Determined achiever with strong leadership skills and the ability to translate strategic outlook into tangible results in a regulated environment, a committed contributor to leadership teams and has played a key part improving customer service standards in the Energy Industry with the leading supplier in the UK that supplies 15.9m customers
Listed skills include Outsourcing, Business Transformation, Stakeholder Management, Change Management, and 46 others.
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Hampshire
Independent Consultant, specialising in Customer Service, Contact Centre Transformation, Complaint Management and Outsourcing.
Key AccountabilitiesLeadership and control of all operational activities for 700fte inbound Call Centre, ensuring successful delivery of the business strategy and customer experience.Day to day performance of 650fte, via onshore and offshore Outsource Partners for the handling of telephony, correspondence and email channels.Multisite leadership.
Development of strategies to maximise profitability for customer segment. Accountable for control and management of Business Units Change Plan.
Reconciliation of British Gas' Energy Portfolio with network suppliers, Identification of mismatches, negotiated resolutions and implemented process and system changes to prevent recurrence, delivered £17m benefit. Process Operations & Call Centre Manager - British Gas; Full accountability for all call centre activities for 120 FTE inbound operation..
Key Account Manager for major builders, local authorities & Housing Associations.
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Andy Eley works for Execzone Ltd.
Andy Eley is listed as Director, Execzone Ltd at Execzone Ltd.
AeroLeads has found 1 work email signal at @baringa.com for Andy Eley at Execzone Ltd.
Andy Eley is based in United Kingdom, United Kingdom, United Kingdom while working with Execzone Ltd.
Andy Eley has worked for Execzone Ltd, Baringa Partners, Thames Water, British Gas Residential, and British Gas.
You can use AeroLeads to view verified contact signals for Andy Eley at Execzone Ltd, including work email, phone, and LinkedIn data when available.
Andy Eley holds Dms, Management from University Of Bedfordshire.
Andy Eley is listed with skills including Outsourcing, Business Transformation, Stakeholder Management, Change Management, Strategy, Customer Experience, Management, and Crm.
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