Andy Farmer Email & Phone Number

Leeds, Leeds, United Kingdom

Harrogate, United Kingdom

Knowledge of all major Patient Record Systems for HDFT. First point of contact for end users, using system skills and knowledge to analyse situations / information to identify and resolve a range of problems e.g. computer system errors, User’s computer problems, application problems, network issues, data errors on data repositories, reports. Provide specialist help desk functionality for Trust Patient and Information systems, accurately logging and communicating issues and problems with system suppliers, the Information Services department and IT Managers.Interprets data, creates reports; designs, develops or programs and maintains computer systems; maintains user IT accounts and system rights; modification or creation of aspects of information systems or hardware. E.g. Changing modules within a reporting system, IT systems. Regularly undertake testing of new modules/new functionality within WebV in advance of transfer to Live system.To monitor WebV messages, transactions and reports as required.Responsible for the maintenance, administration and creation of new and established training materials, ensuring that the training programme and staff awareness materials are regularly reviewed and updated where necessary.Deliver and coordinate training packages for training sessions, formal and informal team settings. Ensure effective provision and communication of system and training requirements and analysis, using written reports to system suppliers and IT Managers as appropriate.Provide specialist support and advice on training programme specification, requirements, implementation, and roll out across the organisation. Administrator of training databases, ensuring their upkeep and synchronicity with the live systems. Assist with Trust wide awareness and communication, producing posters, memos, newsletters, intranet and web pages and information leaflets and hand-outs.

Leeds, West Yorkshire, United Kingdom

To provide support and assistance to the Voluntary Services Manager and work stream leads under the Volunteering Service.Deal with queries relating to information requirements for Voluntary Services and any documentation needed.Manage the correspondence through the department generic emails, urgent actions and translating onto spread sheets as required.Administer programmes and volunteer meetingsCompile statistics from databases as requested.Maintain staff net and other programme communication Medias such as preparation of publicity, and Volunteer newsletters To co-ordinate the distribution and analysis of surveys.Receive check and distribute and file post as requiredShare with the Voluntary Services Team the planning and organisation of major events in the Volunteer calendar. Volunteer week, Volunteers Social events, and Recruitment campaigns.Monitor actions from the activity plan with owners/work streamsAssist in the planning and administration of training inductions and seminars for volunteersWrite up simple user guides to assist staff, and volunteers, as directed by the managerMust be able to travel to a range of locations