•Resolve product performance complaints remotely or by traveling to customer facility.•Maintain good customer relationships and customer satisfaction with timely response keeping customer informed as issues progress to completion.• Created presentations for Remote Diagnostics and Calvary Field Service Plus programs and promote these services to customers.

• Provide first level customer support for Transformer Protection Equipment. Technical support, pricing – long and short term, information requests. •Support Regional Sales Engineers as in-house source for product information to customers.•Perform Systems Engineering to design and build Remote Terminal Unit’s (RTU) which are data access terminals located at utility substations.•Transitioned System Engineering functions for RTU construction from acquired facility to Fairport, NY.

Member of network implementation engineering group responsible for intra-city network build-out. Planned and designed SONET and DWDM transmission systems to implement high-speed communications services to large customers over fiber optic networks. • Achieved customer network connectivity through vendor evaluation, site planning, contractor management, network planning and equipment engineering.• Prepared job specifications and BOM for project deployment. Created and provided test and turn-up documentation for signal transmission testing and network validation testing.• Prepared detailed job specifications to install, turn-up and test T-1, DS-3, OC-3, OC-12 and OC-48 network equipment for customer orders and growth of Frontier’s regional network. Expand existing DACS and optical equipment as deemed necessary due to increased network traffic.

• Worked closely with skilled trades personnel to insure project accuracy and timely completion.• Commissioned and performed operational training of new machinery at customer facilities, domestic and international. Machine programs and functions customized at home base facility or during commissioning according to customer needs.• Performed wrap-up meetings with customers at end of commissioning for machine acceptance and acquisition of final payment from customer.• Developed and integrated machine systems using closed loop systems, PLC programs, servo systems, human interface modules, electro-mechanical measurement devices and AC and DC motor drives. Machines designed in modules. Modules connected to main processor via serial communications link such as RS-232 and DH+.