Andy Gee Email & Phone Number

Troubleshoot moderately complex technology issues, providing tier III support and solutions development. Guide business stakeholders and technology partners regarding technological solutions and problem resolution.Develop process improvement projects by performing research, introducing new technologies, enhancing existing solutions with automation, and upgrading existing business processes using scripting and low-code/no-code tools.Assist with implementation of engineering initiatives such as software deployments, automation, and networking.

Package existing software with specific configurations by creating scripted installs using PowerShell. Create and manage application deployments using SCCM.Assist with department specific IT operations, provide hardware and software solutions to end users and work with external IT staff to configure client access to network resources.Develop business process improvements by automating existing processes using internal and third-party tools such as PowerShell, Power Automate and Power Apps.

Cleveland, Ohio

Cincinnati Area, Ky

Support technology needs of the Bank including desk-side and remote end-user support. Responsible for imaging and deployment of bank devices such as laptops/desktops and cellphones to users in the Cincinnati branch.Provide A/V support for conferences, interviews, and meetings by providing technical support and Bank devices.Work with HP vendors to troubleshoot hardware issues that require new parts.Troubleshoot issues and specialized software for users in our Cash departments and Bank examiners. Utilized Bomgar software to assist users that are traveling or working remotely.

Cleveland/Akron, Ohio Area

Supported technology needs of the Bank including desk-side and remote support. Utilized Remedy ticketing system to collaborate and document incidents.Assisted users on multiple platforms such as Windows 7/8/10 along with various software troubleshooting. Created technical documentation for new software including Office 2016 and TITUS Email Classification. Imaged and deployed Windows and Mac machines for new and existing users.

Blue Ash

Computer setup and repairs, IT support for employees, software deployment and testing, collaboration with vendors, and management of user accounts on the network.

Cincinnati Area, Ky

Provided users with help desk support and wireless troubleshooting. Assisted with lab/classroom maintenance and technical support. Delivered and set-up classroom technology equipment and managed loaned equipment. Documented and completed tickets via ServiceNow.

Bachelor'S Degree, Information Technology

Activities and Societies: ITSA,

Education record