Andy Gillis Email & Phone Number

- Conducts operations and program analytics for overall privacy program to support process changes; tracking customer engagement and providing business recommendations to streamline processes and make changes to better support customers.- Responds to 80+ customer inquiries on a weekly basis; go-to privacy expert acting as resourceful self-guided problem solver.- Leads program assessments with developers and various stakeholders to understand customer requests while ensuring new… Show more - Conducts operations and program analytics for overall privacy program to support process changes; tracking customer engagement and providing business recommendations to streamline processes and make changes to better support customers.- Responds to 80+ customer inquiries on a weekly basis; go-to privacy expert acting as resourceful self-guided problem solver.- Leads program assessments with developers and various stakeholders to understand customer requests while ensuring new initiatives are compliant with appropriate legislative and regulatory requirements.- Collaborates with stakeholders and project leads using project management tool JIRA, managing 30+ projects concurrently and updates policy and procedure records in Confluence.- Assists with UX design and research for internal smart-form production, providing business recommendations to support user experience.- Participated in the provincial emergency program and was deployed for a two-week period with the BC Wildfire Service, managing 20+ personnel on an active wildfire. Show less

- Generated weekly and monthly data analytic reports in Microsoft Excel; presented analytic findings to the team and made data-driven recommendations to support business workflow. - Investigated 30+ privacy incidents on a weekly basis, assessing potential harms and impact to individuals involved.- Actively engaged with various stakeholders to solve complex problems; answering ambiguous questions and determining steps to resolve specific problems. - Collaborated with executive-level… Show more - Generated weekly and monthly data analytic reports in Microsoft Excel; presented analytic findings to the team and made data-driven recommendations to support business workflow. - Investigated 30+ privacy incidents on a weekly basis, assessing potential harms and impact to individuals involved.- Actively engaged with various stakeholders to solve complex problems; answering ambiguous questions and determining steps to resolve specific problems. - Collaborated with executive-level seniors by presenting high-level summaries on priority incidents. - Developed and delivered privacy training to government staff, contractors, and external stakeholders with 70+ attendees per session. Show less

- Managed a high-volume emergency phone line, taking 125+ calls daily and tracking wildfire reports in Customer Relationship Management (CRM) software. - Strategized and implemented ideas to improve operational processes for internal reporting line, increasing employee response rate by 10% and enabled team members to answer emergency calls with increased efficiency.- Responded to customer inquiries for operational processes outside of the wildfire season; included corresponding with… Show more - Managed a high-volume emergency phone line, taking 125+ calls daily and tracking wildfire reports in Customer Relationship Management (CRM) software. - Strategized and implemented ideas to improve operational processes for internal reporting line, increasing employee response rate by 10% and enabled team members to answer emergency calls with increased efficiency.- Responded to customer inquiries for operational processes outside of the wildfire season; included corresponding with customers via email and phone. Show less

Vancouver, British Columbia, Canada

FLIK is a platform & community hub connecting female leaders and female learners across the world via meaningful apprenticeships. Leaders get helping hands on their businesses and students gain career-relevant experience, skills training, and mentorship. We're on a mission to advance women's economic participation and accelerate women-led ventures globally.- Partnered with an early stage startup conducting consumer research including one-on-one interviews, drafting initial customer… Show more FLIK is a platform & community hub connecting female leaders and female learners across the world via meaningful apprenticeships. Leaders get helping hands on their businesses and students gain career-relevant experience, skills training, and mentorship. We're on a mission to advance women's economic participation and accelerate women-led ventures globally.- Partnered with an early stage startup conducting consumer research including one-on-one interviews, drafting initial customer surveys and completing customer outreach via social media channels. - Analyzed interview and survey responses to update user personas and brand guide. - Develop marketing and communication skills through sourcing leads and testing a launch product with the purpose of building consumer insights for the product team. Show less

- Coordinated emergency response to wildfires throughout the province on 3-person Initial Attack crew. - Partnered with 100+ personnel on large scale wildfires including aviation staff, contract crews, and provincial firefighters. - Conducted daily safety meetings, reviewed objectives with crew members, and finalized wildfire incident reports.