Andy Godfrey

Andy Godfrey Email and Phone Number

Entertainment Manager @ The Walt Disney Company
United Kingdom
Andy Godfrey's Location
Norwich, England, United Kingdom, United Kingdom
Andy Godfrey's Contact Details

Andy Godfrey phone numbers

About Andy Godfrey

Inspirational, service-driven Cruise Director with a proven track record in the hospitality sector as a public relations executive, event coordinator and solution finder. Dedicated to the welfare of passengers onboard cruise ships, interacting with multi-cultural people using effective communication skills, flexibility and an outgoing personality. Skilled in leading a diverse team to deliver entertainment and coordinate various events or activities to meet guest preferences. Dedicated to coaching and inspiring teams to perform to the highest standard, with successful team member retention. Comfortable presenting on small and large stages in a live or media production scenario, with awards for team retention and high NPS metrics.  Inspiring Leadership courses with Marcus Child  Entertainments Management  Department Performance Management  Entertainment Team Leadership  Presenting  Events Management  Budget & Cost ManagementIn a safety driven capacity, I am dedicated to the welfare of passengers onboard cruise ships, where I have interacted with a diverse range of multi-cultural people using effective communication skills, flexibility and an outgoing personality. I build instant rapport and present a professional image of cruise organisations to match high quality reputations.As a team player and leader, I am dedicated to coaching and inspiring teams to perform to the highest standard, with high team retention levels. I am comfortable presenting on small and large stages in a live or media production scenario, with awards for team retention and high NPS metrics.Having worked within a fast-paced, guest driven environment, I am calm under pressure with natural ability to identify solutions to problems. My key strengths lie in leadership and management, coaching and mentoring to inspire teams to perform to the highest level. Individually, I have won awards for my passion and hard work in simultaneously performing a presenter/leader.Training attended:- Personal Impact- Presentation and Communication skills- Customer touch-point

Andy Godfrey's Current Company Details
The Walt Disney Company

The Walt Disney Company

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Entertainment Manager
United Kingdom
Website:
disneycareers.com
Employees:
177135
Andy Godfrey Work Experience Details
  • The Walt Disney Company
    The Walt Disney Company
    United Kingdom
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  • Fred. Olsen Cruise Lines
    Entertainment Manager
    Fred. Olsen Cruise Lines May 2022 - Present
    Ipswich, England, United Kingdom
    As a 3.5 stripe senior manager of the cruise leadership team, 1st in charge of leading a department of diverse teams including Show Cast, Musicians, Hosts, Youth Team Technical Team, Guest Entertainers, Instructors and more to deliver a full and varied entertainment programme coordinating events and activities to meet guest preferences across multiple venues. The face and voice of the ship my skills include Presenting and Hosting a range of main events both Live on stage and in front of camera for the Cruise Ships internal TV programmes. Announcements through the day and drill announcements as part of the command and control team. Coordinate and make announcements for shuttle and Tender boat operations. Guarantee prompt and correct set-up, presentation, ambiance, and operation of venues. Deliver a positive first impression to every passenger through a warm, welcoming individual greeting, maintaining an impeccable professional appearance. Observe passengers to identify preferences and adjust services, anticipating needs and pre-empting responses. Host selected entertainment and other revenue/non-revenue events. Communicate with other head of departments, the Captain and the hospitality crew to keep everything on schedule in line with travel itinerary. Delivered coaching for teams to contribute to succession planning and goal achievement. Immediately acknowledged every request from passengers to guarantee satisfaction. Acted as a consummate host and presenter for various live shows and media productions. Formed plans to improve customer service and coach teams on improving guest experience. Served as a master of ceremonies in various lounges or nightclubs throughout the vessel. Hosted main theatre shows, requiring management of live external acts such as comedians, magicians, vocalists, instrumentalists and other guest entertainers
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  • Fred. Olsen Cruise Lines
    Deputy Entertainment Manager
    Fred. Olsen Cruise Lines Dec 2021 - Aug 2022
    United Kingdom
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  • The Entertainment Department
    Assistant Cruise Director
    The Entertainment Department Feb 2019 - Nov 2019
    England, United Kingdom
    I am a member of the cruise leadership team leading a department of 60 team members and Hosting at various onboard locations to enhance the onboard experience for passengers. I assure prompt and correct set-up, presentation, ambiance, and operation of venues. I deliver a positive first impression to every passenger through a warm, welcoming individual greeting, maintaining an impeccable professional appearance. During the journey, I continually observe passengers to identify preferences and adjust services by anticipating needs and pre-empting responses. I host selected entertainment and other revenue/non-revenue events, including but not limited to trivia events, sports and deck games, and other events, in line with entertainment policies and procedures. I am in constant liaison with crew members including dining, the captain and hospitality to keep everything on schedule in line with travel itinerary.My key achievements include:Retained maximum team level using a collaborative, positive and engaging culture.Coached members of the team to contribute to succession planning and objectives.Immediately acknowledged every request from passengers to guarantee satisfaction.Consummate host and presenter for various live shows and media productions.Improved customer service and coached teams on improving guest experience.Served as a master of ceremonies in various lounges or nightclubs on the vessel.Hosted theatre shows, requiring management of live external acts such as comedians.
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  • The Entertainment Department
    Assistant Cruise Director
    The Entertainment Department Feb 2019 - Oct 2019
    Marella Explorer
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  • Bourne Leisure Ltd
    Theatre Company Entertainment Manager
    Bourne Leisure Ltd Feb 2018 - Jan 2019
    Craig Tara
    In a leadership role, I delivered a diverse range of brand standard entertainment events and activities across multi-venues on and off stage across the holiday park. I took ownership of controlling the quality of entertainment delivered by monitoring standards and cast. I efficiently scheduled rotas and time sheets within company compliance guidelines and maximised internal systems. I supervised members of the team into realising their vision for theatre productions.My key achievements included:- Special recognition award for the whole team due to rention and fantastic comradery within a large team. - Delivered high NPS scores through loyalty and service, resulting in revenue growth.- Used Ispiring leadership to motivate and develop a large team of performers. - populated entertainment schedules using internal systems and brand guidelines.- Leveraged expertise from central team for product creation, casting and team training.- Acted as an ambassador for entertainment events to deliver specifics in production.- Facilitated high standards of care to both holiday guests and park owners.- Guaranteed backstage compliance with health & safety and brand standards.- Advocated company policies and culture to lead team members within set parameters.
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  • The Panto Bus Limited
    Tour Manager And Lead Comic
    The Panto Bus Limited Nov 2017 - Jan 2018
    Touring
    Liaised with all venues and RAF bases. Lead team both on and off stage to help make sure all guests, viewers and venue leaders were satisfied with all performers and visual effects.
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  • Bourne Leisure Ltd
    Entertainment Manager And Owners Event Co-Ordinator
    Bourne Leisure Ltd Feb 2017 - Nov 2017
    Perran Sands
    Managed all performances, events, artistes and entertainers in a demanding environment, using project management and people skills. I delegated tasks to a team of professionals to help develop team and expand our creative perspective.Some key achievements include:- Coordinated events for park caravan owners using demographic knowledge.- Completed 2 part Inspiring leadership course.- special recognition award for dedication hard work and team leadership.
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  • The Panto Bus Limited
    Tour Manager And Lead Comic
    The Panto Bus Limited Nov 2016 - Jan 2017
    Touring
    Liaised with all venues and RAF bases. Lead team both on and off stage to help make sure all guests, viewers and venue leaders were satisfied with all performers and visual effects.
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  • Bourne Leisure Ltd
    Entertainment Manager
    Bourne Leisure Ltd Jul 2016 - Nov 2016
    Perran Sands
    Managed all performances, events, artistes and entertainers in a demanding environment, using project management and people skills. I delegated tasks to a team of professionals to help develop team and expand our creative perspective.
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  • Haven
    Team Leader And Presenter
    Haven Feb 2016 - Jul 2016
    Devon Cliffs
    Running of my own venue of entertainment on Havens flagship holiday park. Leading team from the front both on and of stage to assist the Entertainment manager in making sure team and timings ran smoothly.
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  • P&O Cruises
    Youth Dj
    P&O Cruises Dec 2015 - Jan 2016
    Oceana
    For a luxury cruise brand, I facilitated first-rate party entertainment both day and night of the voyage, guaranteeing that guests received the best experience. This covered all areas of stage, LX and sound technical understanding. I directly operated the music equipment to produce a mixture of music, whilst maintaining an up-to-date musical inventory for a variety of categories.
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  • Haven
    Team Leader And Presenter
    Haven Feb 2015 - Nov 2015
    Littlesea
    Running of my own venue of entertainment. Leading team from the front both on and of stage to assist the Entertainment manager in making sure team and timings ran smoothly.Key achievements include:-High NPS scores, 5th highest in the company out of 38 individual parks.- Multiple team memeber of the month awards and nominations.- Outstanding end of year appraisal from head of department.
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  • Chaplins Pantos
    Actor
    Chaplins Pantos Nov 2014 - Jan 2015
    North East England
    Set up in all venues ranging in different sizes. Worked with team to ensure all guest, viewer's and venue leaders were fully satisfied with the product created by UKs leading touring pantomime company.
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  • Haven
    Team Lead And Presenter
    Haven Feb 2014 - Nov 2014
    Littlesea
    Running of my own venue of entertainment. Leading team from the front both on and of stage to assist the Entertainment manager in making sure team and timings ran smoothly.Key achievements include:- Multiple comments in writing of great feedback from our guests, team and heads of department around park.- Team member of the year award on park.- Multiple team member of the month awards and nominations.
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  • Haven
    Events Host
    Haven Feb 2013 - Nov 2013
    Perran Sands
    Interacted with guests and holiday home owners. Assisted the team and the entertainment manager both on and off stage to give our guests the best experience possible.Key achievements involve:- In charge of the running the entertainment operation in our 2nd venue only operating in the summer peak season.- Entertainment team memeber of peak summer season.- Multiple charity events.
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Andy Godfrey Education Details

  • Sprowston
    Sprowston

Frequently Asked Questions about Andy Godfrey

What company does Andy Godfrey work for?

Andy Godfrey works for The Walt Disney Company

What is Andy Godfrey's role at the current company?

Andy Godfrey's current role is Entertainment Manager.

What is Andy Godfrey's direct phone number?

Andy Godfrey's direct phone number is +4478802*****

What schools did Andy Godfrey attend?

Andy Godfrey attended Sprowston.

Who are Andy Godfrey's colleagues?

Andy Godfrey's colleagues are Eric Carlson, Stephen Hicks, Jonathan Perez, Wendy Robinson, Kristy Fertig, Thomas E. Vanness, Abhinandan Bende.

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