Andy Golub Email & Phone Number

Greater Phoenix Area

NexusTek, an award-winning Microsoft Gold Partner, is a leading national provider of managed IT and security services (MSP) to companies of all sizes. We deliver managed IT and cloud services, business IT and cyber security solutions, hardware and software, and customized technology management to help companies optimize and manage their IT environments.

Successfully lead and direct this high-quality IT Managed Services company specializing in the development and delivery of IT professional and managed services to small- and medium-sized businesses in Western Washington.Recruit, train, mentor, and manage skilled teams while handling finance, billing/ticketing systems, and customer service to support.

• Provided fulfillment of all client projects, maintenance, licensing, telecommunications, and other asset acquisition.
• Negotiation of 3rd party contracts, management, and development of terms & conditions
• Built a deep network of distributors, vendors, and channel partnerships to maximize margins and promote value to clients.

• Provided digests of client asset inventories, risk analysis, utilization, services consumption metrics, and costs.
• Internal continuous process improvement and development of service delivery and communications processes.
• Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, workflow, and process diagrams

• Provided assessments, sales, MBRs and contract negotiation. Produced customer documentation and inventories.
• Care and feeding of referral and partner pipelines
• Use of CRM and internal PSA tools to maximize opportunity cultivation in existing accounts. Including licensing, hardware, peripherals, and 3rd party vendors.

• Collaborated with Clients to build requirements and define scope for technical projects including infrastructure, life-cycle events, migrations, upgrades, software implementation, data management, web initiatives.
• Built and managed communications, meetings, schedules, and managed performance timelines. Processed change orders and resource allocation.
• Repeated success directing IT projects from inception to execution, strategically allocating resources, and delegating tasks to achieve on-time, on-budget delivery

• Performed troubleshooting, repair, and maintenance of computer systems, hardware, network equipment, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical.
• Fast learning and mastery of proprietary applications per client industry including: CAD, Finance, Business Management, and manufacturing.
• Supervised and developed 9 technicians providing, training, and mentoring in skills and customer service.
• Provided exceptional customer service with timely, clear communications, accountability, and integrity.

Seattle, WA

• Applied strong leadership talents toward mentoring and managing a top-performing team of 12 technical personnel dedicated to delivering excellence in customer service and support.Directed all facets of project.
• Optimized use of labor resources to exceed goals by planning and prioritizing daily tasks.
• Increased tech production 20% within 60 days via integral customer service and sales training.
• Developed corporate account management services and strategic plan bundling services delivery.

Bothell, WA

• Maximized bottom-line performance for this high-profile bio-tech manufacturer by strategically managing a large-scale East Coast regional territory.Expertly negotiated lucrative long-term contracts and capital.
• Successfully exceeded the company’s First Quarter goals by 214%.
• Co-developed and secured a USDA contract generating $2 million in annual revenue.
• Grew revenue 35% by deploying intuitive telemarketing, database management, and direct marketing.