Andy Gomez Email and Phone Number

Amazon Web Services, Ashburn, VAData Center Technician | September 2022 – Present Diagnosed & Restored Computing Power: Proactively repaired 75 AI compute hosts in 2024, achieving a potential annual return of ~$2,025,000 (approx. $27,000 per host). Critical Facilities Management: Provided on-call support for 3 data centers and 16 modular buildings, consistently meeting Service Level Agreements (SLAs). Network & Cable Management: Located, tested, and labeled network and fiber cables throughout the data center to support seamless connectivity. Ticket Resolution: Resolved over 4,100 support tickets, ranging from simple part replacements to full isolation testing. Device Sanitization & SOP Development: Sanitized 150+ devices and contributed to Standard Operating Procedures for device sanitization. Cross-functional collaboration: Partnered with teams to process and sanitize Return Merchandise Authorization (RMA) devices within SLA windows. Project Leadership: Led a critical breaker replacement project, coordinating with stakeholders to ensure zero customer traffic disruption. Logistics Support: Coordinated with logistics for ordering, shipping, and receiving parts to support projects and handle network device failures. Electrical & Cooling Training: Trained with electrical engineers to deepen knowledge of data center cooling systems and electrical infrastructure.

1. Maintaining Computer, Software, and Network Reliability:Rigorously maintaining computers, software, and networks ensures uninterrupted operations. Regular updates, security patches, and hardware checks contribute to system reliability. Preventive measures, such as antivirus software and firewalls, enhance security. Routine reviews and optimization of network configurations ensure stability.2. Preventative Maintenance of Gates and Computer:Scheduled inspections and servicing of gate mechanisms prevent malfunctions. Regular checks on computer systems for gate control, including software updates and hardware functionality, prevent unexpected failures. Implementing a maintenance routine helps address potential issues before impacting reliability.3. Time Management When Operating Two Unmanned Gates and My Post:Efficient time management is crucial when overseeing multiple responsibilities. Prioritizing tasks, establishing a structured schedule, and effective communication contribute to seamless workflow. Coordination with team members ensures tasks are handled effectively and delays are minimized.4. Customer Assistance When Trying to Locate a Facility or Home:Providing exceptional customer assistance involves a proactive approach to helping individuals locate facilities or homes. Thorough knowledge of the local area, up-to-date information, and effective communication ensure a positive experience for those seeking assistance.5. Leaving Post Well Organized and Sanitized:Organizing and sanitizing the post before leaving is essential for a smooth transition between shifts. This includes organizing workstations, securing equipment, and sanitizing commonly used surfaces. Clear communication ensures a seamless transition, with all pertinent information shared and responsibilities transferred effectively.