Sr. Support Analyst Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
Andy Hacha Email & Phone Number
Sr. Support Analyst Manager
at
Panopto
1 work email found
@panopto.com
1 phone found area 855
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Support Analyst Manager
Location
Greater Pittsburgh Region, United States, United States
Company size
Who is Andy Hacha? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Andy Hacha is listed as Sr. Support Analyst Manager at Panopto, a company with 169 employees, based in Greater Pittsburgh Region, United States, United States. AeroLeads shows a work email signal at panopto.com, phone signal with area code 855, and a matched LinkedIn profile for Andy Hacha.
Andy Hacha previously worked as Support Manager at Panopto and Tier II Application Support Engineer; Tier II Team Lead at Panopto. Andy Hacha holds Bachelor Of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics And Special Effects from Pennwest Edinboro.
Company email context
Email format at Panopto
This section adds company-level context without repeating Andy Hacha's masked contact details.
{first_initial}{last}@panopto.com
89% confidence
AeroLeads found 1 current-domain work email signal for Andy Hacha. Compare company email patterns before reaching out.
Profile bio
About Andy Hacha
As a Support Manager at Panopto, I lead a team of talented application engineers who provide top-level support for enterprise and education customers across North America. With over ten years of experience in the information technology and services industry, I have developed and implemented clear processes and support procedures that enable us to exceed support standards and deliver positive customer outcomes.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 13 others.
Current workplace
Andy Hacha's current company
Company context helps verify the profile and gives searchers a useful next step.
Panopto
7 roles
Andy Hacha work experience
A career timeline built from the work history available for this profile.
Support Manager
Responsible for hiring, developing, managing, and retaining the best and brightest engineers, as well as collaborating with other global leads and managers to ensure alignment and consistency across teams. I’m passionate about solving complex support incidents, replicating and troubleshooting product issues, and interacting professionally with customers at.
Jan 2021 - Aug 2024
Tier Ii Application Support Engineer; Tier Ii Team Lead
Using effective analytical techniques to efficiently resolve complex support incidents while providing top level support for Enterprise and Education customers.Tier II Team LeadTake responsibility for output of specified support team members, make contributions that help all support team members. Also working collaboratively with other global.
Aug 2019 - Jan 2021
Tier 1 Application Engineer
- As a Tier I engineer I was the first customer contact point within Panopto Support. Primary Responsibilities and Functions include:
- Positively represent the company and develop goodwill in all customer interactions
- Triage and route incoming technical support requests (tickets/emails, live chat and phone)
- Follow documented troubleshooting steps to efficiently resolve tier 1 support incidents, and to gather information required to hand off support incidents to tier 2 and tier 3 workflows.
- Replicate, describe, and troubleshoot simple bugs and product issues
- Interact professionally with customers ranging from high level decision makers to IT staff
Dec 2013 - Aug 2019
Technician
Job responsibilities included:- Mobile sales- Repair/Troubleshoot mobile issues- ASC certified for cell phone repair.
Aug 2011 - Dec 2013
Computer Technician (Contract)
Computer Centerline, Inc
-Networking-Wireless setup-Multiple computer lab hardware/software implemntation -Service/Repairs-UC, WAN, LAN and Wireless LAN infrastructure deployments for various Pennsylvania K-12 Education sites
Apr 2011 - Jun 2011
Campus Tech Support
Participated in technology services provided for all students living in the residence halls or off campus such as: -Password/account management-Network connectivity-Security-Virus remediation
Aug 2008 - Aug 2010
Team & coworkers
Colleagues at Panopto
Other employees you can reach at panopto.com. View company contacts for 169 employees →
JH
James Hanners
Colleague at Panopto
Seattle, Washington, United States, United States
View →
NB
Neil Burdess
Colleague at Panopto
London, England, United Kingdom, United Kingdom
View →
AR
Andrew Rhodes
Colleague at Panopto
Redmond, Washington, United States, United States
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TB
Timothy Brotherton
Colleague at Panopto
Greater Sydney Area, Australia
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JO
James Oliver
Colleague at Panopto
Greater Seattle Area, United States
View →
SF
Simona Fallavollita
Colleague at Panopto
Greater Philadelphia, United States
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PS
Puga Samy
Colleague at Panopto
Los Angeles Metropolitan Area, United States, United States
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GM
Greg M.
Colleague at Panopto
Seattle, Washington, United States, United States
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CM
Caitlin Mccabe
Colleague at Panopto
Pittsburgh, Pennsylvania, United States, United States
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JL
Justin Lubbert
Colleague at Panopto
Greater Pittsburgh Region, United States
View →
James Hanners
Colleague at Panopto
Seattle, Washington, United States, United States
View →
NB
Neil Burdess
Colleague at Panopto
London, England, United Kingdom, United Kingdom
View →
AR
Andrew Rhodes
Colleague at Panopto
Redmond, Washington, United States, United States
View →
TB
Timothy Brotherton
Colleague at Panopto
Greater Sydney Area, Australia
View →
JO
James Oliver
Colleague at Panopto
Greater Seattle Area, United States
View →
SF
Simona Fallavollita
Colleague at Panopto
Greater Philadelphia, United States
View →
PS
Puga Samy
Colleague at Panopto
Los Angeles Metropolitan Area, United States, United States
View →
GM
Greg M.
Colleague at Panopto
Seattle, Washington, United States, United States
View →
CM
Caitlin Mccabe
Colleague at Panopto
Pittsburgh, Pennsylvania, United States, United States
View →
JL
Justin Lubbert
Colleague at Panopto
Greater Pittsburgh Region, United States
View →
1 education record
Andy Hacha education
FAQ
Frequently asked questions about Andy Hacha
Quick answers generated from the profile data available on this page.
What company does Andy Hacha work for?
Andy Hacha works for Panopto.
What is Andy Hacha's role at Panopto?
Andy Hacha is listed as Sr. Support Analyst Manager at Panopto.
What is Andy Hacha's email address?
AeroLeads has found 1 work email signal at @panopto.com for Andy Hacha at Panopto.
What is Andy Hacha's phone number?
AeroLeads has found 1 phone signal(s) with area code 855 for Andy Hacha at Panopto.
Where is Andy Hacha based?
Andy Hacha is based in Greater Pittsburgh Region, United States, United States while working with Panopto.
What companies has Andy Hacha worked for?
Andy Hacha has worked for Panopto, Sprint, Computer Centerline, Inc, and Edinboro University Of Pennsylvania.
Who are Andy Hacha's colleagues at Panopto?
Andy Hacha's colleagues at Panopto include James Hanners, Neil Burdess, Andrew Rhodes, Timothy Brotherton, and James Oliver.
How can I contact Andy Hacha?
You can use AeroLeads to view verified contact signals for Andy Hacha at Panopto, including work email, phone, and LinkedIn data when available.
What schools did Andy Hacha attend?
Andy Hacha holds Bachelor Of Fine Arts (B.F.A.), Animation, Interactive Technology, Video Graphics And Special Effects from Pennwest Edinboro.
What skills is Andy Hacha known for?
Andy Hacha is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Sales, Leadership, Photoshop, and Process Improvement.
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