I am a full-time employee of Northrop Grumman working at the CDC in Atlanta.

I managed a several teams of digital artists that produced and edited web-based products for YP.com. My responsibilities included tracking production metrics, team performance, and product workflows. I worked closely with other departments and vendors in the United States and abroad to resolve problems and enhance product quality and customer experience.• Managed designers on several digital teams, including website production, website consulting, online banners and customer escalations.• Managed high-profile special projects to fix issues such as, website and banner automated generation failures, clearing a backlog of 3000 digital banners, errors with customer interface software, workflow generation errors, legacy website and domain support.• Responsible for tracking daily production metrics, team performance and training, and reporting on product workflow aging and completion data.• Worked closely with other departments and vendors in the United States and abroad to resolve problems and enhance product quality and customer experience.I have experience using:Photoshop, Dreamweaver, Excel, Various CMS systems, Acrobat, Workforce, HTML, JavaScript, J-Query, Flash, Firebug, Google Analytics and Webmaster Tools

Manager responsible for all website changes for clients in 38 states. • Managed a team of designers who implement website changes and redesigns for all AT&T yellowpages.com customers across the U.S. • My team was responsible for executing up to 1000 website changes weekly ranging from text edits to full redesigns. • Assisted with the transition from BellSouth to AT&T standards, philosophy and processes. • Managed AT&T's telework program for 30 designers. • Created detailed reports about all changes performed across multiple products and teams. • Projected trends based on statistics. • Participated in high-level staff meetings; assisted in decision-making about production, team organization and daily activities. • Responsible for top-priority website changes. Personally completed or supervised hundreds of sensitive accounts to ensure client satisfaction.

Responsible for the creation of multiple graphics products including websites andadvertising graphics. • Worked with clients to resolve website problems. • Conducted training classes on website standards for new web designers and trained designers on software updates. • Worked on various special projects, including improving client satisfaction and employee morale. • 100% accuracy rate and 100% attendance over a four-year period. • Received the highest production scores for 2 years running out of a team of 30 designers.

Produced illustrations and graphics for Online MD. Member of a 30 person web development team assembled to produce an accredited online nursing course. Worked with 6 other artists to produce charts, header graphics and illustrations for 18 chapters of Online MD. Completed 3 chapters consisting of 22 sections of material.Duties included: Image creation using photoshop and illustrator, creating graphic charts and graphs using illustrator, proofing of all material in assigned chapters, consulting with doctors and researching medical topics to ensure the accuracy of graphic information.

Set up communications for a battery of M109A6 Paladin Self Propelled Howitzers, encoded and decoded messages, fixed radio and telephone systems. Froze my butt off and spliced miles of telephone wire together.3rd Armored Division, 2/6 Field ArtilleryBoot Camp: Fort Jackson, SCSignal School: Fort Gordon, GA