Andy Harvey Email & Phone Number

With over 13 years of Global IT Service and Support Management I thrive on developing and building successful high performing teams that deliver. Accustomed to meeting tight deadlines in a pressured environment through efficient and effective communication. Driven by quality, continuous improvement and security, achieved through best practice such as ITIL, ISO20000 and ISO27001. Looking for opportunities that will utilize my management experience and allow me to further develop my knowledge and potential. Skills• Proven Leadership of Global Teams • Ability to Adapt Quickly to Change• Highly Motivated, Hardworking, and Punctual Professional • Comfortable Working Under Pressure and to Tight Deadlines• Service Management • ITIL• Accomplished Business Acumen • Stakeholder Management• Determined and Demonstrated Achiever • Excellent Communicator and People MotivatorKey Achievements• Successful global team leadership across differing cultures with a focus on motivating and developing individuals in line with business needs.• Understanding, implementing, and following ITIL principles and practices.• Major involvement as elected Chairman of the Employee Forum on major business changes affecting large groups of employees. Acting as the main communicator between the business and affected employees.• Successful delivery of major projects and initiatives including a company-wide upgrade to Windows 10 and Office 365.• Leadership in ensuring Service Desk and End User Support teams achieve objectives. Including measurable SLA ticket targets for response, resolution, and age.• Stakeholder Management to ensure IT involvement early on in business initiatives and full requirements understood to enhance Stakeholder engagement.• Created an open and honest Continuous Service Improvement approach leading to cost savings through process improvements and better use of existing technologies.• Management of key suppliers to ensure services delivered to agreed levels and future needs met.• Successful adherence to information security and security printing ISO standards 14298 and 27001.

Listed skills include Team Leadership, Troubleshooting, Information Technology, Itil, and 17 others.