Andy Heller, Pmp Email & Phone Number

Oversees an implementation team in the Professional Services Department for KeyMark- Responsible for the successful delivery of software implementation and consulting projects- Accountable for project profit margin as well as Net Promoter Scores values from post project surveys.- Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities- Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality- Business analysis and requirements elicitation- Project resource scheduling- Responsible for team member utilization targets and professional development- Member of KeyMark Charitable Council

Camp Hill, Pa

Leading a business process outsourcing team responsible for the transactional document processing for the insurance industry - Commercial Health Insurance, Medicare, Medicaid, Dental Insurance, Stop Loss, Vision, and other segments as well. Responsibilities include:• Developing Comprehensive Solutions to Address Client Needs for Document Intake (paper and electronic), Document Storage and Retention, Report Generation and Archival, Workflow, and LOB Application Integration.• Managing Resource Pool Workload and Talent Development• Accountable for Delivery Budget, Schedule, Scope and Quality• 2017 Diamond Award Winner

Carlise, Pa

- Responsible for the successful delivery of software implementation and consulting projects - Work with prospective clients during pre-sales activities to effective communicate KnowledgeLake capabilities and scope out engagements - Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities - Ensure client satisfaction and repeat client engagements - Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality - Business analysis and requirements elicitation - Project resource scheduling - Effectively manage professional services team member satisfaction - Collaborate with internal stakeholders in Sales, Product Management, and Customer Support to improve processes, product quality, and service to the customer - Member of Technology Steering Committee - Company Blog contributor

Carlisle, Pa

- Recipient of the 2013 KnowledgeLake Rising Star Award - Responsible for the successful delivery of software implementation and consulting projects - Collaborate on internal processes for project estimation, Statement of Work guidelines, and general project management activities - Ensure client satisfaction and repeat client engagements - Manage change control to balance project scope, schedule, costs, stakeholder satisfaction and project quality - Business analysis and requirements elicitation - Project resource scheduling - Effectively manage professional services team member satisfaction - Collaborate with internal stakeholders in Sales, Product Management, and Customer Excellence to improve processes, product quality, and service to the customer

Camp Hill, Pa

- Managed consultant team responsible for all billable and internal projects - Responsible for company gross hardware, software and professional services revenue - Instituted processes for project estimation, project management, and performance evaluation - Instituted management of projects based on standards by PMI. - Supervised educational goals for the team and individual consultants - Created Team Building Budget and Activities - Responsible for Strategic Client and Partner Relationships - Initiated new business initiatives and oversaw various marketing and sales activities - Compilation of Proposals for Large System Integration projects - Formalized and implemented a technical support program & policy - Reduced initial average response time from 160 minutes to 30 minutes in first year. - Supervised implementation of client satisfaction survey in 2012, with initial results of 100% client satisfaction in Q1

Camp Hill, Pa

- Responsible for Sales, Marketing, and Client Relationships for Enterprise Content Management Professional Services company - Responsible for establishing and maintaining partnerships to advance ImageTech's competencies and offerings for the ECM industry - Won Kofax Mid-Atlantic Partner of the Year Award for Gross Sales - Managed Project Engagements for Strategic Clients (Including several multi-year, 6 digit revenue projects) - Increased Average yearly Gross Kofax Software sales 200% thus achieving Platinum status from 2005 through 2011 - Successfully Developed strategies to expanded IBM and Kofax install base for ImageTech which were key directives for my position - Initiated Internet Business Campaign (achieved ROI within 3 weeks) - Responsible for managing and developing new website content - Supervised a Website Redesign project to modernize the look and feel of the website and improve the easy of website maintenance - Executed an SEO project for the website to increase web traffic

Mechanicsburg, Pa

Responsible for the administration of internal DISA and DECC Mechanicsburg websites hosted on OS/390 machine with Unix System Services partitions.Achieved a Level 1 AIX System Administration CertificationBuilt Lotus Domino Workflow Applications

Greater Philadelphia Area

Responsible for web content creation for the sixers.com website.Created image galleries for practices, playoffs, prep rallies, and summer hoops tour.Interviewed Dikembe Mutombo during a contract resignEdited photos using Adobe Photoshop. Created webpages using TeamSite - the NBA's web content management system.Took live photographs of Pat Croce climbing the Walt Whitman Bridgehttp://www.nba.com/sixers/news/pat_climbww_010613.html

Ms, Information Technology Project Management

Bs, Business Information Systems