Monitor and maintain federal legality and contractual compliance of flight crew member schedules for a 24 hour/7 day operationCoordinate with other System Operations Control (SOC) personnel, Flight Operations and Inflight management to ensure a safe, efficient and cost-effective operationEffectively communicate with crew members regarding federal regulations, CBA compliance, reassignments and accommodationsAssign uncovered flying in accordance with federal regulations, contract rules, crewmember qualifications and established company policy and procedureConfirm monthly schedule integrity by processing flight crew member requests, leave of absence coding and required training events

Manage reservation system, check in guests, collect green fees, and assign tee timesResponsible for sales merchandise, inventory records, and accurately reconciling daily cash sales with sales reportsPerform all work duties and activities in accordance with city policies and procedures, and assist in the cart fleet making sure they are clean and available to customersEnsure pace of play and golf rules and regulations are being followed by customers

Responsible for loading and unloading customer baggage, cargo, and US mail on timeEnsure compliance with United and Federal Aviation Administration (FAA) regulations and policiesComplete safety checklists for motorized equipment at the designated gate and drive and operate equipmentMarshall arriving aircraft into the gate while ensuring that the particular type of aircraft stops on the center line and stopping point for safe operation of the jet bridge to the aircraft door

Implemented and coached development team on agile best practicesExecuted Project Management best practices over scope, cost, resources, quality, issues and risks Built strong relationships with business partners and stakeholders by ensuring communication that project process was being met and expectations were being definedLeveraged Jira and Confluence to track project deliverables Assured compliance with IT policies and procedures related to project management delivery

Assessed the Scrum maturity of the team and organization and coached the team to higher levels of maturity at a pace that was sustainable and comfortableIdentified and removed impediments and prevented distractions that interfered with the ability of the team to deliver the Sprint Goal. Ensured that cross-functional partners and assigned team(s) understood how they can push through their own impedimentsFacilitated Scrum events and other meetings: Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective, Product Backlog refinement, release planning, and other meetings as necessaryResponsible for promoting and supporting Scrum by modeling and providing guidance to cross-functional partners (engineers, designers, etc.) on Scrum theory, practices, rules, and values.Championed effective collaboration, facilitation, leadership, and coaching skills supporting the agile process and delivery of products.

Responsible for story writing and refinement including creating acceptance criteria for projects, features, and enhancement requestsAnalyzed the feasibility of, and develop requirements for, new systems and enhancements to our existing Salesforce platform and client facing web applicationActed as a liaison between departmental end-users, technology teams, product, product management and training teamsIdentified effectiveness and adoption of new features

Built trusted client relationships through proactive project management and effective project deliveryLead detailed business requirement elicitation and documentation required for functional and system design specifications Coordinated business with internal and external stakeholders, validate and document requirements, estimations and short/long term solution needs and success metricsIdentified, reported, tracked, and communicated changes to business processes, policies and information systems Designed test cases and plans to verify user interface and data interface specifications are metAssisted in the facilitation of team and client meetings and delivery of informative and well-organized presentationsResponsible for project execution and communicating requirements and changes to the development and project management teamsEstablished knowledge of client business challenges and priorities to translate into opportunities

Product Owner and Business Analyst for the Offer Management and Central Billing departmentSupported stakeholders by providing customized offers/experiences in conjunction with various departments and platformsDelivered customized offering for Charles Schwab’s PCRA retirement group by providing a unique experience on Schwab.comAs the PO, guided project sizing’s, requirements gathering, creating user stories, backlog grooming, and product certification Created and maintained fee schedules in the Central Billing Platform for Charles Schwab’s Managed Investing, Money Manager, and ETF platformsWorked with internal and external auditors on a monthly, quarterly, and annual basis to ensure billing maintenance, setups, and documentation is accounted for and thorough   Responsible for maintaining the Central Billing SharePoint site knowledge center

CSPO and Product Manager of our AVA client portal Successfully introduced the agile methodology in the IT Development group at ALPS leading up to adoption for our development team Lead daily stand-up, planning and retrospective meetingsActively insured that team was on track through matrix tracking and removing impediments Worked strategically with clients to provide tailored/customized solutions for shareholder websites and client web portalsProduct Owner of ALPS proprietary web portal serving 13,000 users and lead the direction of new functionality, testing, and release planning  Researched, analyzed, and produced accurate and thorough project documentation and deliverablesCreated and Prioritized product backlog, story boards, and plan future sprint releasesManaged multiple projects through initiation to implementation phases in developing, modifying, and implementing effective information systems solutionsChair of the Client Advisory Board and guiding sales presentations, demos, and client onboardingProvided sales support and product demonstrations to prospective and existing clients

Acted as the primary contact between business functions and IT working more closely with our Transfer Agency department in implementing and customizing shareholder websites for our clientsResponsible for requirements documentation and testing shareholder website functionality and releasesProject manager for new fund launches and conversions, facilitating tasks and responsibilities in the IT department to meet client needsResponsible for maintaining internal communications and document management tools to maintain development documentation for proprietary applications including specification documents, setup forms, release notes, issue logs, and access control documentsManaged 17 funds, including monthly dividend/capital gain processing, daily DDA reconciliation and that all automated NSCC trades were completed on a daily basis.