Emea Technical Account Manager Lead
Current
Jul 2024 - Present
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Andrew Knowlson Email & Phone Number
EMEA Technical Account Manager Lead at FireMon
at
FireMon
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Current company
Role
EMEA Technical Account Manager Lead at FireMon
Location
London Area, United Kingdom, United Kingdom
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Who is Andrew Knowlson? Overview
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Quick answer
Andrew Knowlson is listed as EMEA Technical Account Manager Lead at FireMon at FireMon, a company with 121 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andrew Knowlson.
Andrew Knowlson previously worked as EMEA Technical Account Manager Lead at Firemon and Principal Technical Account Manager at Firemon. Andrew Knowlson studied at Salesian Rc School.
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Profile bio
About Andrew Knowlson
EMEA Technical Account Manager Lead at FireMon | Expert in Network Security Policy Management (NSPM) | Customer-Centric Problem SolverWith over two decades of experience in technical support and installations across the UK and EMEA, I have honed my skills in providing top-tier customer service both on-site and remotely. My career journey since 1996 has allowed me to gain invaluable experience across diverse organizations, from large Tier 1 enterprise vendors like Oracle to innovative start-ups such as Xsigo Systems and jetNEXUS. I have also worked within a Tier 4 Datacentre (Anite), where I became adept in change control, PCI-DSS, security practices, and technical support processes including call handling and SLA management.Currently, I serve as the EMEA Technical Account Manager Lead at FireMon. In this role, I advocate for designated customers and ensure their needs are effectively managed across all offerings, including services, training, support, and product development. I prioritize customers' technical issues and communicate these priorities to support and development teams, update the status of service projects, relay the needs and urgency of RFEs to product management, and provide valuable input into the product roadmap.In recent years, I have focused on Network Security Policy Management (NSPM), embracing cutting-edge technology and solutions with enthusiasm. This has been particularly rewarding, allowing me to work at the forefront of technological advancements.Throughout my career, I have been recognized and promoted to leadership positions, including Team Leader and Support Manager roles. I excel whether working independently, collaborating within a team, or leading one. This has equipped me with a robust technical background in designing, supporting, and managing networks for SMBs to enterprise-level clients.My strengths lie in my exceptional customer-facing and remote troubleshooting skills, consistently earning excellent customer feedback and accolades. I am committed to exceeding customer expectations, and ensuring comprehensive and thorough root cause analyses.I have several qualifications some are listed below:Juniper JNCIA - Cisco CCNA - Watchguard WCSP -Watchguard WSP - Sonicwall CSSA - FireMon FMSE
Listed skills include Load Balancing, Disaster Recovery, Intrusion Detection, Virtualization, and 34 others.
Current workplace
Andrew Knowlson's current company
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Firemon
14 roles
Andrew Knowlson work experience
A career timeline built from the work history available for this profile.
Principal Technical Account Manager
Current
Feb 2024 - Present
Technical Account Manager
I am a technical resource who advocates for designated customers and is accountable for ensuring customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support and development; communicates the status of.
Jan 2022 - Mar 2024
Technical Services Engineer
Implementation Consultant-Network Security, Deploy FireMon products (Security Manager, Policy Planner, Policy Optimizer, Risk Analyzer and Global Policy Controller) in large organizations so that they can adhere to network security audits, and stay in regulatory compliance (HIPAA, PCI, NIST etc).
Feb 2021 - Dec 2021
Technical Account Manager
I am a technical resource who advocates for designated customers and is accountable for ensuring customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support and development; communicates the status of.
Oct 2019 - Feb 2021
Global Support Engineer
- Part of the Global Support team for Firemon. The FireMon Firewall Management Software allows you to continuously analyze, visualize and improve your existing firewall & network security infrastructure.If you have a.
- Firemon Security manager
- Firemon Policy Planner
- Firemon Policy Optimizer
- Firemon Risk Analyser
- Firemon Global Policy Controller
Jun 2018 - Oct 2019
Principal Technical Support Engineer
- Xsigo was acquired by Oracle in 2012, I have moved into the Software and Networking Domain (SAND) part of the Global system support team. I am Currently supporting OVN and all Oracle engineered systems using InfiniBand.
- Oracle Virtual Networking (OVN/Xsigo)
- Oracle Fabric manager (OVN/Xsigo)
- Oracle SDN (OVN/Xsigo)
- Oracle Virtual Compute Appliance (OVCA)
- Oracle Private Cloud Appliance (PCA)
Nov 2012 - May 2018
Customer Support Engineer - Emea
- First UK support engineer employed to cover EMEA for Xsigo, working to resolve customer issues remotely or via site visits. Worked closely with sales engineers and professional services to ensure successful customer.
- Xsigo Director support
- Xsigo XMS support
- Customer Service
- Techincal Support
- Call handling
Nov 2011 - Nov 2012
Technical Support Manager / 2Nd Line Support
- jetNEXUS provide leading edge load balancing and traffic management solutions to accelerate application performance and availability, enabling clients to create and deliver resilient and scalable online services.As the.
- jetNEXUS ALB
- jetNEXUS ETM
- jetNEXUS IIS
- Network Optimization
- Zeus Load Balancers
Mar 2010 - Nov 2011
Windows / Network System Support Specialist
- This role involved managing 2 Data centers with over 150 firewalls, 800+ servers all servers are internet facing and in use 24 hours a day. This job involved designing, implementing and supporting secure redundant.
- Project Management
- Juniper Firewall Implementation
- Watchguard Firewall Implementation
- Cisco Router & Switch Implementation
- Allot NetEnforcer
Mar 2008 - Mar 2010
Technical Support Manager / 2Nd Line Support
- This role involved, managing 14 technical support engineers and 24/7 technical support for 200+ customers. In-house data centre for customer websites. Customer network design an implementation, sales, ISP Services, IP.
- Gamma IP Phone Design
- Gamma IP Phone Implementation
- Customer Support Management
- HOTH(house-on-the-hill) Supportdesk Design & Implementation
- Watchguard Firewall Implementation
Mar 2006 - Mar 2008
2Nd Line Support Engineer
Ia Computing
- This role involved support and installation of Windows servers and Workstations into 150+ Schools/Colleges around the UK. Also support for the SMB market to a customer base of 100+.
- Customer Support Management
- HOTH(house-on-the-hill) Supportdesk Design & Implementation
- Watchguard Firewall Implementation
- Sonicwall Firewall Implementation
- Sonicwall CDP Implementation
Nov 2002 - Mar 2006
2Nd Line Support Engineer
Wide range of IT services from a number of locations in the UK, Isle of Man and Madeira,Internet and communication solutions, including server hosting and virtual office services. Now part of dixcart.com
Mar 2000 - Nov 2002
1St Line Support Engineer
Clifton Reed Consultants
This role involved support and installation of Windows servers & Workstations Schools/Colleges around the UK.. BECTA Approved, Apricot/Mitsubishi biggest UK Reseller
Aug 1996 - Mar 2000
Team & coworkers
Colleagues at FireMon
Other employees you can reach at firemon.com. View company contacts for 121 employees →
LM
Lucas Mercado
Colleague at Firemon
Dallas, Texas, United States, United States
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SS
Steve Sillari
Colleague at Firemon
Greater Boston, United States, United States
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MM
Martha Moncrieffe
Colleague at Firemon
New York City Metropolitan Area, United States, United States
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KH
Keith Henry
Colleague at Firemon
Rancho Cordova, California, United States, United States
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JR
Jay R
Colleague at Firemon
Los Angeles, California, United States, United States
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LW
Lisa Wallace
Colleague at Firemon
Lansing, Michigan, United States, United States
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JK
Jim Kong
Colleague at Firemon
Chaoyang District, Beijing, China, China
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KN
Kelsey Niederer
Colleague at Firemon
St Louis, Missouri, United States, United States
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NI
Natalie Irons
Colleague at Firemon
Kansas City, Missouri, United States, United States
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郑
郑致希
Colleague at Firemon
Hong Kong SAR, Hong Kong
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Lucas Mercado
Colleague at Firemon
Dallas, Texas, United States, United States
View →
SS
Steve Sillari
Colleague at Firemon
Greater Boston, United States, United States
View →
MM
Martha Moncrieffe
Colleague at Firemon
New York City Metropolitan Area, United States, United States
View →
KH
Keith Henry
Colleague at Firemon
Rancho Cordova, California, United States, United States
View →
JR
Jay R
Colleague at Firemon
Los Angeles, California, United States, United States
View →
LW
Lisa Wallace
Colleague at Firemon
Lansing, Michigan, United States, United States
View →
JK
Jim Kong
Colleague at Firemon
Chaoyang District, Beijing, China, China
View →
KN
Kelsey Niederer
Colleague at Firemon
St Louis, Missouri, United States, United States
View →
NI
Natalie Irons
Colleague at Firemon
Kansas City, Missouri, United States, United States
View →
郑
郑致希
Colleague at Firemon
Hong Kong SAR, Hong Kong
View →
1 education record
Andrew Knowlson education
-
Salesian Rc School
FAQ
Frequently asked questions about Andrew Knowlson
Quick answers generated from the profile data available on this page.
What company does Andrew Knowlson work for?
Andrew Knowlson works for FireMon.
What is Andrew Knowlson's role at FireMon?
Andrew Knowlson is listed as EMEA Technical Account Manager Lead at FireMon at FireMon.
Where is Andrew Knowlson based?
Andrew Knowlson is based in London Area, United Kingdom, United Kingdom while working with FireMon.
What companies has Andrew Knowlson worked for?
Andrew Knowlson has worked for Firemon, Oracle, Xsigo Systems (Acquired By Oracle Corp.), Jetnexus, and Anite.
Who are Andrew Knowlson's colleagues at FireMon?
Andrew Knowlson's colleagues at FireMon include Lucas Mercado, Steve Sillari, Martha Moncrieffe, Keith Henry, and Jay R.
How can I contact Andrew Knowlson?
You can use AeroLeads to view verified contact signals for Andrew Knowlson at FireMon, including work email, phone, and LinkedIn data when available.
What schools did Andrew Knowlson attend?
Andrew Knowlson studied at Salesian Rc School.
What skills is Andrew Knowlson known for?
Andrew Knowlson is listed with skills including Load Balancing, Disaster Recovery, Intrusion Detection, Virtualization, Vmware, Data Center, Cisco Technologies, and Vmware Esx.
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