Andrew Knowlson Email & Phone Number

London, England, Gb

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

I am a technical resource who advocates for designated customers and is accountable for ensuring customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support and development; communicates the status of services projects; conveys the needs and urgency of RFEs to product management; and provides input into the product roadmap.

Implementation Consultant-Network Security, Deploy FireMon products (Security Manager, Policy Planner, Policy Optimizer, Risk Analyzer and Global Policy Controller) in large organizations so that they can adhere to network security audits, and stay in regulatory compliance (HIPAA, PCI, NIST etc).

London

I am a technical resource who advocates for designated customers and is accountable for ensuring customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support and development; communicates the status of services projects; conveys the needs and urgency of RFEs to product management; and provides input into the product roadmap.

London, United Kingdom

Part of the Global Support team for Firemon. The FireMon Firewall Management Software allows you to continuously analyze, visualize and improve your existing firewall & network security infrastructure.If you have a firewall get in touch! Seriously, this product will make your life easier! :-)KEY STRENGTHSAnalytical approach to troubleshooting.Solid knowledge sharing and mentoring skills.Self-motivated, creative and quick to learn.Strong organizational and presentation skills.• Firemon Security manager • Firemon Policy Planner• Firemon Policy Optimizer • Firemon Risk Analyser • Firemon Global Policy Controller • Sonicwall Firewalls• Watchguard Firewalls• Cisco Firewalls• Juniper Firewalls• Mellanox Infiniband Switches• Sun/Oracle Infiniband Switches• Solaris 11.x• Windows 2008• Windows 2012• Red Hat Enterprise Linux • Oracle Enterprise Linux • Virtualization Openstack• Virtualization VMWare• Virtualization Hyper-V• Virtualization Oracle Virtual machine

Xsigo was acquired by Oracle in 2012, I have moved into the Software and Networking Domain (SAND) part of the Global system support team. I am Currently supporting OVN and all Oracle engineered systems using InfiniBand switches i.e. Exalogic, Exadata and Supercluster.Currently maintaining high level of technical expertise by staying current on all Oracle products connected via Infiniband or OVN through regular training, and daily support engagements. Working extensively with engineering to efficiently analyze and debug incidents, writing KB articles on topics that would assist customers through MyOracle Support (MOS)Product Responsible Engineer EMEA for Oracle's Sun Data Center InfiniBand Switch 36Product Responsible Engineer and Global Technical lead for the Oracle Fabric Interconnect F1-15 .Product Responsible Engineer and Global Technical lead for the Oracle Fabric Interconnect F2-12 .• Oracle Virtual Networking (OVN/Xsigo)• Oracle Fabric manager (OVN/Xsigo)• Oracle SDN (OVN/Xsigo)• Oracle Virtual Compute Appliance (OVCA)• Oracle Private Cloud Appliance (PCA)• Oracle/Sun Infiniband• Oracle ZFS • Virtualization Oracle VM• Virtualization Openstack• Virtualization (VMWare, ESX)• Virtualization Hyper-V• Brocade FC • Cisco FC • Cisco Networking• Mellanox Infiniband• Solaris 11• RHEL• OEL• Windows 2008/2012• ESX 5,x. 6,x

First UK support engineer employed to cover EMEA for Xsigo, working to resolve customer issues remotely or via site visits. Worked closely with sales engineers and professional services to ensure successful customer deployments.Maintained a high level of technical expertise by staying current on Xsigo technologies through regular training, support services engagements. Worked extensively with engineering to efficiently analyze and debug incidents, identifying the technical solution required to fix the issue, and being able to clarify this to customers within given service levels. Created best practices knowledge documents for internal staff, writing KB articles on topics that would assist customers through the customer portal.Xsigo consolidates Ethernet and Fibre Channel connections to a single high speed cable -- up to 40 Gbps per link. Instead of deploying multiple I/O cards and cables to every server, Xsigo lets you create connections dynamically in software -- up to 64 isolated connections per device. • Xsigo Director support• Xsigo XMS support• Customer Service• Techincal Support• Call handling• Call Escalation• Network Optimization• Project Management• Network Design• Virtualization (VMWare, ESX)• Virtualization Openstack• Virtualization Oracle VM• Virtualization Xen• Virtualization Hyper-V• Hitachi Storage• Huawei/Symantec Storage• NetAPP Storage• Brocade Switches• Cisco Switches• Sonicwall• Watchguard• Juniper

jetNEXUS provide leading edge load balancing and traffic management solutions to accelerate application performance and availability, enabling clients to create and deliver resilient and scalable online services.As the Technical support manager at jetNEXUS I ran the UK, US and Malaysia support teams, providing support 24x7 for our customers. This role was 10% management and 90% hands on, my team and I provided excellent support and installations we received excellent reviews from our customer base.• jetNEXUS ALB• jetNEXUS ETM• jetNEXUS IIS• Network Optimization• Zeus Load Balancers• F5 Load Balancers • PCI Implementation• Project Management• CRM Management• WAN optimization• Network Design• Virtualization (VMWare, ESX)• Virtualization Openstack• Virtualization Oracle VM• Cisco• Juniper• Riverbed• Hitachi Storage• Huawei/Symantec Storage• Sonicwall• Watchguard• Microsoft Windows 2000/2003/2008 support• Microsoft IIS web server Support• Microsoft Active Directory support• Microsoft Exchange 2003 support• Microsoft Exchange 2007 support• Microsoft Exchange 2010 support• Microsoft DNS,DHCP

This role involved managing 2 Data centers with over 150 firewalls, 800+ servers all servers are internet facing and in use 24 hours a day. This job involved designing, implementing and supporting secure redundant networks & Systems to ensure minimal downtime to customers. Anite is a Tier 1 PCI Certified managed hosting provider.5 million people book their holidays via Anite systems each year and 72% of the datacenter customers have been with Anite for over 15 years.• Project Management• Juniper Firewall Implementation• Watchguard Firewall Implementation• Cisco Router & Switch Implementation• Allot NetEnforcer• VPN Implementation• Network Resilience• Network Design• Intrusion Detection• Network Load balancing• F5 Load Balancers• Zeus Load Balancers• WAN optimization• Virtualization (VMWare, ESX)• Microsoft Windows 2000/2003/2008 support• Microsoft IIS web server configuration & Support• Microsoft Active Directory Design and support• Microsoft Exchange 2003/2007 support• Microsoft DNS, DHCP• Allot Packet Shaper • PCI Implementation Tier 1• Qualys PCI scanning and penetration testing• WSUS PCI Design and Implementation• Anti-Virus PCI Design and Implementation• Network Optimization• HP NNM configuration & Support

This role involved, managing 14 technical support engineers and 24/7 technical support for 200+ customers. In-house data centre for customer websites. Customer network design an implementation, sales, ISP Services, IP Phones, VPN, Microsoft Gold partner, Top 25 Dell reseller UK• Gamma IP Phone Design• Gamma IP Phone Implementation• Customer Support Management• HOTH(house-on-the-hill) Supportdesk Design & Implementation• Watchguard Firewall Implementation• Sonicwall CDP Implementation• VPN Implementation• Network Design• Web Hosting• Microsoft Windows 2000/2003/2008 support• Microsoft Windows SBS Server Support• Microsoft IIS web server configuration & Support• Microsoft Active Directory Design and support• Microsoft Exchange 5.5/2000/2003/2007 support• Microsoft DNS and DHCP•Virtualization VMWare • Blackberry Server Implementations• Dell/IBM hardware support• Anti-Virus Design and Implementation

This role involved support and installation of Windows servers and Workstations into 150+ Schools/Colleges around the UK. Also support for the SMB market to a customer base of 100+.• Customer Support Management• HOTH(house-on-the-hill) Supportdesk Design & Implementation• Watchguard Firewall Implementation• Sonicwall Firewall Implementation• Sonicwall CDP Implementation• Cisco Router Implementation• VPN Implementation• Network Design• Ranger Suite Design and Implementation• Microsoft Windows 2000/2003• Microsoft Windows SBS 2000/2003 Server Support• Microsoft IIS web server configuration & Support• Microsoft Active Directory Design and support• Microsoft Exchange 5.5/2000/2003• Microsoft DNS and DHCP• Blackberry Server Implementations• Demon ADSL/leased Line Implementations• WUSUS Design and Implementation• Anti-Virus Design and Implementation• Dell Hardware Support

Wide range of IT services from a number of locations in the UK, Isle of Man and Madeira,Internet and communication solutions, including server hosting and virtual office services. Now part of dixcart.com

This role involved support and installation of Windows servers & Workstations Schools/Colleges around the UK.. BECTA Approved, Apricot/Mitsubishi biggest UK Reseller