Andy Lambert Email & Phone Number

Edmond, OK, US

US

Lincoln, NE, US

• Oversaw the implementation of NRC Health’s strategic vision, growing new annual recurring revenue through new customer acquisition, project expansion, and ensuring exceptional customer service to the largest 400.
• Supervised and led an interdisciplinary, remote team of 15 associates including Customer Success Managers, Project Managers, Outside Sales Representatives, and Sales Development Representatives with a book of business.
• Coached team to develop relationships with C-suite executives across the portfolio to assist in solving strategic and organizational problems; promote portfolio expansion, revenue growth, new logo wins, retention, and.
• Co-created the strategy for customer retention and growth of our product suite in our region by transforming five once disparate products into our singular Voice of Consumer solution.
• Spearheaded the improvement of team’s Net Promoter Score (NPS) through strategic review of customers, comments, and Salesforce data. Designed specific strategies at both the individual customer level and at scale to.
• Revamped geographic territories to maximize new customer sales and retention of current total recurring revenue.

Lincoln, NE, US

• Managed the growth and development of a team of five Customer Success Managers partnering with health systems across the US. Increased book of business from $9 million to over $14 million in total recurring revenue.
• Transformed team from a sole customer service focused approach to one focused in retaining current customer revenue while also expanding our partnerships through upsells and cross sells.
• Orchestrated the growth and retention strategy of NRC’s discharge call solution and partnered with both outside sales and product development to move product forward while upselling partner organizations. Boosted.
• Collaborated with product development on roadmap and rollout of new features and functions of discharge call solution and helped create refreshed go to market strategy in tandem with business development.
• Co-created and implemented first Customer Success Intern program. Coached interns on both retention and growth philosophies that were then executed on an actual book of business.

Lincoln, NE, US

• Managed and retained over $4 million dollars in customer revenue as a project lead for cross functional internal teams working with large medical groups and health system customers across the United States while.
• Oversaw complex projects across the patient continuum of care including patient experience, provider and employee engagement, government mandated compliance projects as well as real time data collection.
• Interpreted and presented statistical survey results on-site to hospital senior leadership, provided quarterly/annual improvement strategies, educated staff on goal setting, tracking, and evaluation of initiatives.
• Facilitated strategic goal setting and improvement strategies with C-suite leadership teams to help meet strategic organization objectives.

Lowell, AR, US

• Orchestrated daily truck operations and compliance on a closed loop dedicated Fleet for Staples. Collaborated with the Distribution Center daily providing capacity and service reports and billing.
• Implemented a risk management protocol to enhance compliance and minimize accidents.
• Organized financials including KPIs, Profit and Loss reports and billing the customer over $200,000 in revenue/month.
• Ran a closed loop dedicated fleet for Quaker Oats with responsibilities for planning freight and ensuring back hauls to the warehouse.

Lowell, AR, US

• Implemented a pilot program testing new on-board truck computers while working with internal and external project managers and front-line drivers on training, system usage and regulatory functionalities
• Ran closed loop dedicated fleets for FedEx and Del Monte Foods working remotely while coordinating with freight planners and the warehouse on a weekly basis
• Oversaw daily truck operations, including safety and compliance for regional and Over the Road fleets of up to 40 trucks and drivers

Bsba, Transportation And Logistics, Marketing, Erp

Education record