Currently working as Senior Lead Generation Analyst, dealing with complex data, providing valuable and actionable insight and presenting improvement opportunities to the business. building reports, as well as agent and senior level engagement. I have a demonstrated history of working in the Utilities industry both as an analyst, and in management. I am always looking for new and exciting opportunities, I am involved and specialise in the following skills and platforms, SQL, Microsoft Office (Access, Excel, PowerPoint, Word), Google (Big Query, Data Studio), Continuous Improvement, Problem Solving, Customer Service and experience, Lean Academy Methodology and Strategy Development.Focused on delivering data that is engaging, relative and has actionable insight, whilst focusing on data visualisation, accuracy and transparency that is catered to the audience. Passionate about improving processes and individuals knowledge to help the business and the overall customer experience,