Andy Lu Email & Phone Number

China

as the team leader of overall IT management in Aspen China.Infrastructure:*. built the business offices at Beijing/Shanghai/Guangzhou*. designed & implemented the overall IT infrastructure system: - WAN connections to cloud datacenter, and global network/datacenter - backend cloud network/server system (MS-Azure) - local LAN/WAN, Wireless, VoIP, Vedio system*. mobile devices (Laptop, iPad) management*. helpdesk/support team managementBusiness Application:*. Pharmacy Business Data Warehouse build up.*. Veeva CRM & ESM system deployment*. QlikView system deployment.*. OA system deployment.*. Support Vendors management.

Guangzhou

As the outsourced IT Service Consultant, lead the outsourcing IT team (20+ IT Engineers), provide the IT infrastructure management services to our contracted customer. Managing requirements from leaders of the lines of businesses, interacting with various stakeholders. and deploying SCCM system management in 4300+ devices, VMware infrastructure in 62 servers to cover most of the important IT system. Prepared, presented, and managed project scopes, proposals, schedules.Responsibility：• IT Service Management Standardization Operation.IT Strategy & Standard Operation Procedures Improvement.Assist the enterprise ISO 27001 implementation and certification.• IT Infrastructure System Day-to-day Operation.System Monitoring & Maintenance for Datacenter, Servers, Networking.IT Networking & Facilities Standard Implementation.Help Desk Process Improvement.• IT infrastructure project management service entails: Defining of Business Requirement & Project Scopes, Design solution & Budget planning and control, Project Implementation & execution, handing over to operations.Projects completed:• SCCM setup & implementation. – 2014.12–2015.04(total budget RMB0.9M, Project team has 15 people, 900 man days used to setup SCCM, supported 62 servers & 4300+ PCs, successfully delivered multiple modules to IT operations team: Hardware/Software Asset Management, OS/Apps Deployment, Patch Update).• VMware Infrastructure built up & Servers Virtualization Conversion. – 2015.06-2015.10(total budget RMB1.5M, VMware cluster size: 5*HP BL460c servers as Vcenter & ESX hosts, hosted 35 server instances)• SolarWinds Orion network monitoring system setup. – 2015.11-2016.01(total budget RMB800K, supported 120+ critical devices (Core, WAN, Servers), 450+ peripheral devices (Building Distribution Switches, Access Switches, Wireless Aps), 12 WAN circuits.

Led multinational teams to plan and deliver the design and deployment of various services and technologies in complex projects, also involving project planning, budgeting, ordering and vendor handling. Led the project team to do requirements collection, lab testing, office pilot, design finalization, documentation and deployment for all Jabil sites across Asia regions. Managed and improved infrastructure operation by improving the standard procedures and lesson learned processes. 65% of time devoted to project work, another 35% contributed to operation management.*. Director of overall network (WAN, LAN, Wireless, Voice, Video) operations management in Asia.*. Keep the LAN and WAN running and monitor circuits 7x24.*. Support the other regions WAN in a follow the sun model.*. Manage circuit capacity, load balancing and network performance. *. Deliver IT networking services in line with business requirements.*. Serve as escalation point for IT networking issues.*. Project management of site/regional/global related projects*. Manage the IT infrastructure projects for new mega site setup in China.*. Control & monitoring Existing IT system expansion projects to enable business grown in Asia.*. Manage the IT infrastructure system integration projects for new Mergers in Asia.

Guangzhou

2006.07 - 2008.05, Country network engineer.2008.06 - 2012.01, Country Infrastructure manager.2008.06 - 2012.01, Guangzhou City IT manager (concurrently)Responsibility：• Managed the core infrastructure system to support totally 2600+ users, 17 offices in Beijing, Shanghai, and Guangzhou• Responsible for the infrastructure facility management and operation of China IT team• IT budget planning & control• IT infrastructure project management• China Datacenter daily operation and maintain• Responsible for the daily operation of Kingdee ERP system and maintenance management• Control and negotiate with vendors on services and procurement in line with corporate policies and initiatives• Responsible for the IT standardized processes and strategy implementation• Manage the IT security and Sarbanes Oxley control audit• Supervise the IT support operation team in GuangzhouAchievements:• 4 offices consolidated into 1 large office in Shanghai. - 2010.• Mail system migrated from Novell Groupwise to Lotus Notes. - 2008.• Complete the whole Kingdee ERP system implementation. - 2008.• Consolidated the WAN networks (total 17 sites) into global MPLS network. - 2007.• IP addressing schema re-designed & implementation in China (total 17 sites). - 2007.• Consolidated 3 corporation’s country networks into 1 group network following the business merger of the group. - 2006.

Shanghai

2000.02 - 2002.10, IT executive, GroupM Guangzhou2002.11 - 2005.06, IT Manager, GroupM Guangzhou2005.07 - 2006.07, National IT manager, GroupM China HQ(Shanghai)Responsibility：• Supervise the infrastructure operation team in China (3 IT managers located in Shanghai, Beijing and Guangzhou, an 11 members China infrastructure team).• Support 800 plus end users across 3 main offices in China, • Responsible for the infrastructure facility management and operation of China IT team.• IT budget monitoring & control.• IT infrastructure project management.• IT process standard and policy development in China.• IT audit work conducted for compliant of Global SOX (Sarbanes Oxley act) audit.Achievements:• Beijing office expansion (1700 m2, 110 staff) - 2005• Shanghai office relocation project (3400m2, 280 staff) - 2004• Beijing office relocation project (2600m2, 200 staff). - 2004• Operation system migration from NT 4.0 to Windows Server 2000 Active Directory. - 2003.• Firewall / VPN system migration to Checkpoint SecurePlatform. - 2002• Operation system migration from Novell to NT 4.0 - 2001

Guangzhou

Guangzhou