Technical Support Specialist
CurrentProviding Tier 1 technical support to Fidelity Communications residential customers.
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Andy Squires is listed as Library, Archival, and Administrative Services at Firstsource, a with 7338 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Andy Squires.
Andy Squires previously worked as Technical Support Specialist at Firstsource and English and Urban Planning Teacher at Los Angeles Unified School District. Andy Squires holds Certificate Of Achievement, Archives And Special Collections Assistant from Pasadena City College.
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Experienced professional working the intersections of education, arts and literature, customer service, and technology. Seeking to bring my passion for accessibility into the archival and library sciences field.
Listed skills include Youth Development, Administrative Assistance, Social Media, Educational Assessment, and 46 others.
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Providing Tier 1 technical support to Fidelity Communications residential customers.
East Los Angeles, California, United States
Managed a complex course load at the only Urban Planning focused high school in California. East LA Renaissance Academy is a teacher-led pilot school in a predominantly working-class, multilingual Latinx community. Guided 100-150 students in developing 21st century college- and career-ready critical thinking, reading, writing, speaking, and listening skills. Developed ELA curriculum for 80-100 high school seniors, adjusting each year based on needs analysis. Mentored learners on academic transitions, proactive academic and professional communication, executive functioning, social awareness, civic engagement, and e-learning success. Used trauma-informed, culturally-responsive, accessible frameworks to build relationships of trust and support with adolescent learners. Connected students with community resources, organizations, and policy-makers to empower student engagement in their communities.
Torrance, California, United States
Developed and adapted curriculum for 150-200 6th and 7th graders at a Title I middle school. Helped students make the complex transition from elementary to middle grades by collaborating with counselors, administrators, families, and teachers to provide academic and behavioral intervention, socio-emotional support, and enrichment opportunities. Worked with students to develop the ability to read complex literary texts and form creative, analytical, argumentative, and evaluative responses. Prepared students for state testing through standards-based instruction, arts integration, metacognitive strategies, and student-led conferences. Actively participated in professional development on classroom management, supporting English Language Learners, engaging reluctant readers, backwards planning, using modeling and mentoring to teach writing, and PBIS.
Los Alamitos, California, United States
Student Teacher for one full school year at a top-performing public middle school. Service completed for UC Irvine's dual credential and Master of Arts in Teaching program. Provided assistance, curriculum development, and instruction in three 7th grade English classes and one support class for English Language Learners. Participated in cross-disciplinary professional development and interventions, led small-group and whole-class lessons, discussions, and reading and writing groups, mentored and tutored learners, delivered instruction in literary analysis, grammar, computer research and literacy skills, and critical thinking, designed curriculum and blended learning experiences for 90-100 learners with diverse needs, skills, and strengths, met with students and parents, organized data and learning materials both online and on paper, analyzed classroom learning and performance data, conducted iterative research on learning scaffolds for Master's thesis, applied current research-based learning theory in the classroom.
Greater Los Angeles Area
Test prep courses and private tutoring for high school students and prospective grad students, in retail locations and through high school and university partnerships. SAT/ACT/GRE, all sections. Administrative assistant at offices in Westwood and Irvine.
Park City, Utah, United States
Internal Ticketing Assistant before and during the 2017 Sundance Film Festival. Duties included: Completing and tracking all ticketing transactions for high-profile Sundance donors, quickly learning and developing proficiency in proprietary account management and ticketing software, processing high volumes of time-sensitive transactions for high-priority clients with rapidly changing needs, liaising between festival operations management and donor services department, solving logistical problems to meet conflicting client requests, creating a job aid for future donor ticketing assistants.
Greater Los Angeles Area
Contract tutor, students' ages range from 10 to 30. Subjects include: Collegiate academic writing in multiple disciplines, reading comprehension (fiction, poetry, visual forms, non-fiction, technical literature, all-subject text books), test preparation (academic, ISEE, SSAT, HSPT, ACT), high school essay writing and editing, study skills, executive functioning, organization, and time management.
Greater Los Angeles Area
Part-time reception at a private performing arts college, located in Hollywood. Duties included: Welcoming guests, managing appointments for three offices including registrar, assisting students during registration, managing rehearsal space schedule, streamlining and maintaining office organization, filing, and documentations, Excel, Microsoft Office, Outlook, operating a multi-line phone system during high-volume call periods, maintaining inventory for multiple offices, managing multiple tasks with fluency and accuracy.
Seattle, Washington, United States
Duties included: Training and development for new front desk agents, streamlining best practices for reservations and guest billing, creating and updating reservations, resolving escalated customer issues, operating a multi-line telephone system, written communication with current and prospective guests, maintaining, organizing, and proofing internal front desk documents, maintaining office inventory, performing customer transactions and some IT support, billing vendors, creating invoices in Excel, providing concierge service.
Seattle, Wa
Test-prep: SAT I, Critical Reading and Writing sections. Also tutored high-school-level academic reading comprehension, discussion skills, and essay writing.
Seattle, Washington, United States
Duties included: Teller training and coaching, aligning teller team performance with branch and regional goals, auditing and inventory for ATM, cash vault, and teller desks, resolving escalated conflicts and customer support issues, assisting with risk management and security by identifying potential fraud and safety issues, running weekly and quarterly branch reports, managing administrative needs for teller team, high-volume cash handling, training and coaching for financial product sales, assisting with complex transactions and sensitive client problems, notary public services, adapting to continuous changes in CRM, sales, and front-end teller software, communicating with various bank departments to solve problems.
Other employees you can reach at firstsource.com. View company contacts for 7338 employees →
Narayana Swamy M
Colleague at FirstsourceBengaluru, Karnataka, India
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Ramesh Babu
Colleague at FirstsourceBengaluru, Karnataka, India
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Ujala Pal
Colleague at FirstsourceBhadohi, Uttar Pradesh, India
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Varsha Koppula
Colleague at FirstsourceHyderabad, Telangana, India
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Angelin Silviya
Colleague at FirstsourceCoimbatore, Tamil Nadu, India
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Tejaswini Palla
Colleague at FirstsourceNandyal, Andhra Pradesh, India
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Ankush Varule
Colleague at FirstsourceMumbai, Maharashtra, India
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Domnic Murzello
Colleague at FirstsourceMumbai, Maharashtra, India
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Deepak Nalla
Colleague at FirstsourceHyderabad, Telangana, India
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Prabu Mani
Colleague at FirstsourceTamil Nadu, India
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Coursework in Digital Photography, Archives and Special Collections Practices, Metadata and Preservation for Digital Objects, Copyright.
Coursework in Library Services, Access Services, Cataloging, Youth Services, Acquisitions, Library Technology
Activities and Societies: Tutor-Mentorship in HIgher Education, English Department Honors
Activities and Societies: Dance Makers, Honor Society, New Music New Dance, President's Scholarship, Washington Promise Scholarship
Activities and Societies: Where the World Meets Scholarship
Quick answers generated from the profile data available on this page.
Andy Squires works for Firstsource.
Andy Squires is listed as Library, Archival, and Administrative Services at Firstsource.
Andy Squires is based in Los Angeles, California, United States while working with Firstsource.
Andy Squires has worked for Firstsource, Los Angeles Unified School District, Torrance Unified School District, Los Alamitos Unified School District, and The Princeton Review.
Andy Squires's colleagues at Firstsource include Narayana Swamy M, Ramesh Babu, Ujala Pal, Varsha Koppula, and Angelin Silviya.
You can use AeroLeads to view verified contact signals for Andy Squires at Firstsource, including work email, phone, and LinkedIn data when available.
Andy Squires holds Certificate Of Achievement, Archives And Special Collections Assistant from Pasadena City College.
Andy Squires is listed with skills including Youth Development, Administrative Assistance, Social Media, Educational Assessment, Training And Development, Google Suite, Academic Tutoring, and Teaching.
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