A customer service engineer supporting Philips X-Ray products in the north of the UK, Working completely autonomously co-ordinating all aspects of the task in hand such as logistics, planning and customer communications. Technical advisor to equipment users and other engineers, regularly responsible for developing and conducting formal training and development activities. Regularly exercises superb customer handling skills on a day to day basis.Accomplishments• Introduced new methods of fault reporting and recruiting within philips• Adopted the role of northern subject matter expert for X-Ray mammography products.• Has demonstrated the capacity to take on substantial secondary tasks within Philips.

An electronic warfare, defensive aid suite, radar and automatic test equipment expert, team leader, data file producer and technical support advisor to helicopter pilots and equipment Project teams. Secondary responsibilities include; several testing facilities that validate AWC products, implementing and conducting several quality audits and assessments that enable quality assurance in AWC products and constant improvement across the whole working environment.Accomplishments • Updated work procedures that dispersed heavy workloads and simplified administration.• Maintained very high overall effectiveness of hardware equipment and software databases. • Improved testing practices to drastically reduced time and manpower requirements.

School of Electrical and Aeronautical Engineering - (Army Posting) April 06–June 09A technical / military instructor at an Army college and manager of approximately 150 people at different stages of their career. Responsible for; welfare, careers, training and discipline on a day to day basis. Secondary responsibilities included managing; Health & safety, Fire safety and risk assessments. Developing, mentoring and counselling inexperienced soldiers, supporting other members of stuff within the training establishment and resolving numerous problems and issues Accomplishments • Developed new training courses which assisted a soldier’s transition to Army workshops.• Created new administration tools to assist other departments with routine tasks.• Assessed other technicians abilities and assisted their progression with the REME.

A maintenance / production manager in a combat support technician role, supporting armoured infantry regiments on exercise and operations. Responsible for repairing and maintaining military equipment, supervising and managing other technicians, developing other technicians abilities and co-ordinating reactive fault finding repair teams / preventative maintenance teams across many different equipments and working environments in order to maintain a high OEE.Accomplishments• Designed and manufactured new test equipment that reduced logistical requirements.• Initiated new fault reporting systems which simplified and improved an older system.• Educated equipment users to enhance their own personal abilities.

Operator and maintainer of automated thermal imaging test and repair facilities. Responsible for carrying out routine inspections on handheld electronic devices and advised equipment users on all technical issues. Elevated to second in command and adopted the extra tasks of organising work shift patterns and team administrative tasksAccomplishments• I undertook several secondary tasks (health & safety rep, Technical document supervisor and engineering managers’ assistant) in order to maintain and improve administration within the workshop.• I worked on a large variety of electronic equipment in order to develop a solid knowledge base needed for future projects. Some required self-education using the official documentation. • The constant change in pace left me with a very well-practiced ability to priorities and manage tasks and my own time