Patient Services Coordinator Iv
Current⦁ Answer over 60-70 telephone calls per day to schedule appointments and answer patient questions.• Oversee front desk operations to maintain lobby, check in patients and coordinate general office reception.• Set up patient appointments with timely benefits verification, referral processing and insurance authorizations.• Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms.• Maintained data integrity, keeping accurate and concise documentation of patient-related interactions.• Answered calls, scheduled appointments and coordinated registrations.• Collected payments and updated accounts with current payment information.• Maintained knowledge of community services and resources available to patients.• Improved quality of care with diligent attention to patient needs and delivery strategies.• Coordinated communication between patients, family members and medical staff.• Supported patient service needs by coordinating efficient referrals for additional resources.⦁ Prioritized referrals according to urgency and adhered to appropriate referral deadlines.⦁ Reviewed demographic, clinical and insurance information before sending to referred specialists.⦁ Assisted in the development of referral processes and procedures.⦁ Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.⦁ Reviewed medical records to determine if additional services are needed prior to making a referral.⦁ Coordinated with external agencies to ensure timely processing of referrals.⦁ Maintained accurate records of all referrals, including contact information and follow-up activities.⦁ Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.⦁ Collaborated with internal departments to ensure smooth transitions for referred patients.⦁ Resolved conflicts between referring physicians and receiving providers.
