Andy Metcalfe Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Providing leadership and consultancy to Clients in order to understand their business goals and ensure they are set up for a future facing approach to audience first marketing.
• Data & Tech Strategy creation for UM’s larger Clients
• Thought leadership on industry changes and impact to Client operations
• Facilitate Client workshops to capture requirements, gain consensus and form strategies
• Developed launch plan for Client data driven marketing initiative
• Defined Audience Workshop format to capture Client requirements, define solutions and build out workstreams required to resolve issues

Sydney, Australia

• Established the Solution Architect function in Australia
• Led Client engagements as primary technical contact
• Worked with Clients to show value in LiveRamp products
• Ran Client workshops to to gather requirements and define solutions

Sydney, Australia

• Established the Product Operations function within Australia
• Developed processes & procedures for supporting AU Clients
• First point of contact for all technical inquiries from Clients

Sydney, Australia

• Established the Client Services function as part of launching LiveRamp in Australia
• Developed processes and procedures for onboarding new Clients
• Created documentation (user guides, Client review & feedback)
• Enabled LiveRamps first Clients in AU to gain value from the LiveRamp platform

Sydney, Australia

• Managed projects to decommission redundant parts of the Acxiom business
• Consulted with Clients on closing out contracts and sourcing alternative service providers

Sydney, Australia

• Requirements gathering, developing high level statements of work into detailed functional/technical specifications through Client and internal workshops
• Integrating new Clients onto Acxiom products; assessing capabilities and requirements
• Project Management, assigning tasks to resources, troubleshooting issues raised and managing stakeholder expectations
• Supporting sales team, providing technical back-up, identifying upsell opportunities and resolving issues
• Process improvement and re-engineering, identifying areas for improvement and building a collection of repeatable Client solutionsAchievements1. Successfully integrated multiple Clients onto Acxiom’s products.

Sydney, Australia

• Face-to-face client & vendor engagement, managing expectations and relationship building
• Eliciting requirements from stakeholders (ranging from Clients, to shop floor staff to C-level executives) to produce detailed Functional and Business Requirement Specifications
• Documenting “As-is” and “To-be” processes including production floor, file transfer and client engagement; predominantly using MS Visio
• Integration of 3rd party software into existing portfolio of applications
• Coordinating and supporting User Acceptance Testing (UAT), documenting issues and driving them to resolution.
• Assisting in development of Statements of Work/Business Cases for client & internal projectsAchievements1. Organized and facilitated workshops with C-level stakeholders, Directors and General Managers across multiple.

Brisbane Area, Australia

• Identify and document new functionality to add to the system through stakeholder interviews
• Develop VBA macros to enhance functionality within the system
• Review existing functionality, uncover inefficiencies and identify areas for improvement
• Produce training material and provide training for internal users of the systemAchievements 1. Improved the efficiency of the existing VBA code reducing the time taken to run automated functions and removing several.

London, United Kingdom

• Project delivery from business case development through to implementation as Lead BA & PM
• Eliciting requirements to produce detailed Functional and Business Requirement Specifications
• Managing a development team
• Managing key stakeholders across the business and technology
• Process analysis and improvement using 6-Sigma techniquesAchievements1. Successfully delivered a $2m network separation project on time and budget. Defined requirements through stakeholder workshops across multiple.

London, United Kingdom

• Process analysis & improvement, developing “As-is” and “To-be” process maps
• Migration of functionality from legacy systems to improve efficiencies
• Define functional system requirements based on captured business requirements
• Investigate and resolve problems in close collaboration with the system developers and business users
• Present new strategic projects to senior management to gain buy-in
• Assist in annual recruitment and on boarding of new employeesAchievements 1. Led analysis and business case production for a $5M global purchasing system to migrate functionality from multiple legacy systems, improving.

Sydney, Australia

• Requirements gathering
• VBA Programming with MS Excel
• On-site customer training on new programs
• User acceptance testing
• Writing user guides for new program
• Data management for external customer Achievements1. Saved 5 days per month for key external customer by automating production of a schedule for mail deliveries. Built in flexibility for future changes/additions to the.