Role changed a bit while I was there, bear with me: - First year - "Utility knife" for the VP of HR in Googles Devices & Services division vis-a-vis my former manager. Identified problems and sore-spots around collaborating with other divisions within HR, enabled delivery of cyclical HR programs (performance review, DEI programs, the like) for our 20 People Partners. Sometimes proactive, sometimes handling fire drills, always having fun. - Second year - Change manager for Google's shift from one enormous process to another, performing real-time change mgmt as one process rolled out to replace another. "Change mgmt" here meaning that Google swapped from one performance management system to another, so I was on point to develop and deliver comms that enabled our People Partners to support the tens of thousands of Googlers with the transition. A year-long fire drill, but we got through it. - As change mgmt needs dwindled, pivoted to handle delivery of cyclical programs once again. Had an existential crisis about having a desk job forever, tried an early retirement, realized I miss the fun of it, back for more action.

Managed program operations for a team that assessed equity and fairness across thousands of candidates weekly. Relationship manager for various VP's and senior tech leaders across the company, who we'd consult with on edge cases. Given responsibility to run team operations and triage work.

Responsible for disaster relief operations in the Texas Gulf Coast, primarily the Houston, TX area, with three full-time direct reports and a volunteer force of 500. Youngest disaster program manager (at the time), entrusted to coordinate relief efforts with Mayor Sylvester Turner and County Judge Emmet and work with community partners. Opened and operated the largest mega-shelter in the history of the Red Cross during Hurricane Harvey, leveraging my ability to identify team-member's strengths and delegation to put 30,000 in safe, secure housing. Appointed to national planning capacity task force, helped develop curriculum to train fellow staff members on how to approach disaster response more effectively. Similarly, appointed to work with "force manager" (center of excellence, for you corporate-folk) to develop best practices for program managers. Served as planning chief for ground-breaking responses to a school shooting in Galveston TX. Learned some hard lessons about management and leveraging strengths, which I carry with me today. Cool under pressure.

• Led the Gulf Region in client retention with 96% annual client renewal while simultaneously generating nearly $400,000 in sales. • Charged by senior division leadership to organize, analyze, and present the operational and financial metrics of a multimillion dollar trade partnership between AIG and Marsh & McLennan Companies. Improved partnership staffing models, account management processes, and product offerings after a thorough review of key operations and business metrics and engagement with major stakeholders. • Led a development to create a property insurance product which would reduce loss by $33M annually by using Internet-of-Things-enabled control systems in high-value residential and commercial properties. • Interfaced directly with CEO’s, CFO’s, and risk managers of midmarket companies to lead underwriting interviews, determine policy terms, and negotiate premiums.• Furthered cross-cultural competency and comfort through international training and direct work with colleagues and clients in Central and South America, Europe, Central Africa, and Southeast Asia.

• Co-led Ohio University’s inaugural ENACTUS team to national awards for initiatives in social entrepreneurship. • Reduced food insecurity in rural Athens by working with local private, non-profit, and governmental organizations to optimize use of seasonal harvest surpluses and create a system of collecting, preserving, and distributing surplus to at-risk families.• Empowered survivors of sex-trafficking in urban Nairobi, Kenya by working with international NGO’s to create housing and employment opportunities, thereby disrupting cyclical poverty traps.

• Provided dependable, accurate data collection with live research participants in both I-O and Social psychology experiments. • Assisted in publication process for various papers in both labs, including: research design, statistical analysis, literature review, and editing. • Learned and applied basic proficiencies in statistical analysis software (SPSS) and biometric data collection, as well as research design and methodology practices.

• Promoted education affordability and accessibility for 18-25 year-olds by working with researchers in Washington, D.C. to develop powerful advocacy and support campaigns at national and state levels.• Increased student comprehension of higher education policy issues by co-developing an easy-to-read “higher education scorecard” for various states. • Improved mutual understanding by hosting and moderating a conference connecting members of the House of Representatives, the Ohio Board of Regents, Ohio University faculty, and student leaders.

• Improved campus life through targeted outreach and listening campaigned, which led to changes to student body legislature.• Promoted awareness of gender issues on campus through work in Take Back the Night, Walk a Mile in Her Shoes, and other speaking engagements and events.• Represented Ohio University at intercollegiate forums on higher education policy.