Andy Michael Email & Phone Number

Berlin, De

Berlin, Germany

I work on Improving workflows and processes, contributing to the development of technical standards and documentation.I Ensure the availability, security, and compliance of our internal networks, collaborating with Network admins on monitoring hosted systemsI Provide first-level and second-level support via our ticketing system, connecting to devices remotely, or visiting usersEnsuring users comply with policies or act to correct issues by supporting themAnalyze and resolve malfunctions in operations and handle on-/off-boardings on both software and hardware sidesI have great experience with Addigy (MDM tool), Apple Business Manager, Google Workspace, Snipe-IT, 1Password, Jira Service Management, Confluence and Asana.

Berlin, Germany

• Working in Elithair as an account manager has helped me develop rapidly my sales and customer satisfaction skills. At Elithair, I assisted Customers/Patients with the best hair treatments and products.• I was able to Cultivate and maintain strong client relationships, serving as the primary point of contact for client inquiries and requests, alot of my Clients trusted the company because of my Support and problem-solving abilities.• I focused on Utilising CRM software for patient data organisation and analysis to meet their hair needs effectively.• I was able to develop and suggest strategic plans to achieve sales targets and enhance market share, one of which was enlightening the Consultant to get more medical background knowledge of the patient to help prevent allergies or unforeseen medical complications.• I made good use of my proficient knowledge of English and experience with VOIP hardware/software to give my clients the best support and solve their Problems daily.

Kyiv City, Ukraine

As a part time IT specialist I was able to assist in the Management of IT infrastructure, including hardware, software, and networking components, working with ticket-based system like Zendesk for registering incidents and requests as well as mobile device support for iOS and Android• I remotely assisted the use of Active Directory to manage the Network access.• I was also focused on offering Desktop Support with Operating Systems such as MacOS, and MS Windows 10.• I Provided troubleshooting and problem-solving support, ensuring optimal system performance with both wired and wireless configurations.• I made use of my knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cybersecurity principles.• Acquiring Licenses, Installing and onboarding use of Office 365, and other office Softwares for use. • I was able to make use of Computer Imaging like MECM, managing remote controlling, Operatingsystem deployment, and distribution, to help manage the company devices.

Calabar, Cross River State, Nigeria

• In my daily routine I Provided technical support for hardware, software, and networking systems.• I was able to develop a system to help me troubleshoot and resolve technical issues for end-users.• As a dynamic administrator I Spearheaded the development and implementation of infrastructure and enhanced operational effectiveness within the judiciary system.• With my understanding of Voice over Internet Calls (VOIP) I provisioned support with Avaya Hardware and Software.• Developed and implemented IT policies and procedures for the Judiciary covering On boarding and offboarding• As a major part of my roles i Facilitated training sessions and workshops to educate judiciary personnel on best practices for utilizing IT tools and resources effectively.