Andy Ortiz Email & Phone Number

San Antonio, Texas Metropolitan Area

-Study market trends to develop merchandising strategy.-Directed projects for 22 stores-Created long-range growth strategies for 7 dealers throughout San Antonio. Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals.-Provide ongoing training to address staff needs.-Established and enforced clear goals to keep employees working collaboratively. Reviewed completed work to verify… Show more -Study market trends to develop merchandising strategy.-Directed projects for 22 stores-Created long-range growth strategies for 7 dealers throughout San Antonio. Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals.-Provide ongoing training to address staff needs.-Established and enforced clear goals to keep employees working collaboratively. Reviewed completed work to verify consistency, quality and conformance. Responded to customer questions regarding products, prices and availability. Show less

-Running a High-volume location-Excel in growth sales and customer experience accomplishing through -Observation, coaching, accountability and recognition -Recruited and retained top talent-Awarded Annual Winner circle recognition award-Performance, Leading, Controlling, Organization, and Planning.

San Antonio, Texas Metropolitan Area

Visit assigned stores to provide support, observations and real time coaching -Execute bi-weekly touch bases with TPR Team-Conduct store visits and Leader touch bases with market DM's -Help resolve complicated customer escalations and track down root cause analysis-Oversee quality, effectiveness and execution -Oversee reporting and opportunity validation across the market -Help the DM’s understand the movement and gaps in their district including action plans… Show more Visit assigned stores to provide support, observations and real time coaching -Execute bi-weekly touch bases with TPR Team-Conduct store visits and Leader touch bases with market DM's -Help resolve complicated customer escalations and track down root cause analysis-Oversee quality, effectiveness and execution -Oversee reporting and opportunity validation across the market -Help the DM’s understand the movement and gaps in their district including action plans -Update the market director on key business objectives, gaps, action plans for the market-Support local territory mangers on escalated matters that require support-Get updated on the latest TPR/COR initiatives and progress across the market-Ensure TPR team is up to speed on the latest initiatives -Reports to the Market Director Show less

Inland Empire

– Led 8 locations through one of the largest mergers in U.S. history integration-Coordinating, planning, problem solving and implementing all requirements to achieve integration and business results.-Create a vision for acquisition-Create a go-to-strategy for new markets-Realize value synergies -Engage with executive stakeholders, and instate project management discipline

At Enterprise everyday was a new day at the company, number one aspect of the job is customer service. I’m also involved in planning, organizing, controlling, and leading everyday.

I started Working at Pep Boys in May of 2007 and within 8 months I was promoted to Assistant Manager. My duties where to make sure that store was running at its full potential by knowing daily numbers and delegating task to all employees. I was in charge of the parts and tires and keeping inventory stocked at all times. Planning, Organizing, Controlling, and Leading

Organizational Management - Ma Program, Specialization: Global Management, 3.4

Activities and Societies: Courses ORGANIZATIONAL BEHAVIOR LEGAL ENVIRONMENT THE FUNCTIONS OF MODERN MANAGEMENT STRATEGIES.

Bachelor’S Degree, Concentrations For Master Of Business Administration, M.B.A., 3.7 Gpa

Organizational management

Associate Of Arts (A.A.), Journalism

Liberal Arts degree