Andy Ortiz Email and Phone Number

Server and Desktop support, project management and technology advisory for small and medium size businesses.

Responsible for the creation of all the procurement, accounting, shipping and customer service processes for online vitamin and erectile dysfunction pumps e-commerce website including documentation and training of personnel. Manage online marketing presence including search engine optimization, PPC and link building campaign and all aspects of social media. Functions included project management, human resource management, vendor management and overall day to day business management. Responsible for supporting all IT functions including desktop, server, network infrastructure, firewall and business systems.

Own and manage business, responsible for supporting all IT functions for various clients in FL and NJ. Function supported include project management, hardware, network and software evaluation, design, planning and implementation, web presence design, search engine optimization, HIPAA Compliance, client onsite support and phone remote support. Clients include Medical IT Pros, Pulmonary and Allergy Associates, Facility Development and Management, Boca Raton Physicians, South Palm Ambulatory Surgical Center, Michael Andrews A/V, All Service Computer Rental, Engineered Business System, Worldwide Wholesale Forklift and Boca Security and Locksmith center.

Responsible for supporting all IT functions for Diabetic Supplies Business and Mail Order Pharmacy. Function supported include project management, hardware, network and software evaluation, design, planning and implementation, web presence design, search engine optimization, HIPAA Compliance, client onsite support and VOIP phone support

Consultation, assessment, and overall responsibility for migrating corporate Intranet/ Internet Web applications and informational sites to a centralized hosting environment; responsibility include security review and technical design and documentation. Document centralized hosting environment and created the e-Services Guide for software vendors and developers. Work directly with marketing firms on the design and implementation of new sites.

Supervise five administrators for the overall maintenance of North America Windows NT and Novell Network. Design and implementation of vendor based systems to conform to developed standards. Document, design and implement integration plan for new company purchased. Support of new company purchased.

Design and implementation Windows NT 4.0 network for 1000+ users on corporate headquarters including backup system; responsibility include planning, server and security design and implementation. Responsible for the installation of server hardware/ software, creation of user accounts, implementation of security policies, printer installations and deployment of client software. Responsible for review, plan and implementation of Y2K plan for North America server systems; including contingency planning. Assisted with the review, plan and implementation of Y2K plan for desktop systems.

Administer network and responsible for the migration of 15 servers from Novell 3.12 to Novell 4.1; responsibility includes planning, design, migration, everyday administrations of network including backup, setting up network printers and creating and managing accounts. Test and evaluate solutions for remote user connection. Test and evaluate fax solutions using Lotus Notes.

Client: CPC International. Assist with Help Desk; responsibilities include desktop rollouts, software and hardware troubleshooting, repair and pc upgrade. Help develop standards and procedures. Test and evaluate new software. Provide hardware and application training on an ad-hoc basis.

Responsible for providing support to project leader and development team. Duties included client/server troubleshooting, hardware and software upgrades and installation, and technical and application support. Tested different operating system's setting with the purpose of finding the most efficient configuration. Received training and then gained hands-on experience in upgrading and troubleshooting LAN Manager 2.1a.