Demonstrating expertise in Dynamics 365, Power Platform applications, Microsoft Azure, and programming languages like Power FX, Python, HTML, and Visual Basic, I effectively managed diverse teams of up to 50 analysts, junior consultants, and project members. This involved fostering cross-functional collaboration and managing remote teams across global time zones. By tracking performance metrics, I measured the impact of process improvements on deliverables, PreQA and Post QA error rates. Collaboration with stakeholders, special projects teams, and Vendor Supplier Leads enabled successful implementation of process improvement findings and conducting productive meetings. Additionally, I automated daily production reports to streamline operations while adhering to Service Level Agreement (SLA) guidelines and ensuring continual quality assurance. Through process improvements and leveraging Power BI metrics tracking, I identified and resolved issues, implementing daily quotas. Notably, I spearheaded the creation and implementation of the DARTS application, benefiting over 500 team members. This comprehensive tracking and management tool included features such as project tracking, overtime and roster management, time-off tracking, metrics tracking, team management tools, and internal networking. Integrating Power BI facilitated individual daily productivity reports and enhanced communication and information sharing. Furthermore, I contributed to an innovative project involving the development of licensing knowledge chatbots using Language Models (LLMs). As part of a global initiative, I led the standardization of contract support operations and established a communication channel to ensure worldwide consistency. Implementing personal and team goals, rewards systems, and incentive plans based on key performance indicators (KPIs) resulted in decreased error rates and significantly increased deal velocity

After being promoted to a team lead and QA position, I successfully oversaw a team of 5 analysts, ensuring smooth operations and maintaining high-quality standards. Conducting thorough quality assurance checks on contracts, I meticulously verified accuracy, compliance, and adherence to licensing rules and regulations. Recognizing the need for enhanced efficiency and productivity, I proactively implemented workflows and streamlined processes, resulting in improved overall performance. Utilizing Power BI, I tracked team metrics, generated reports, and conducted data analysis to identify areas for further improvement. Additionally, I took on the responsibility of training new hires, providing comprehensive instruction on licensing processes, contract creation, and compliance standards. This helped to onboard team members effectively and contributed to the overall success of the team.

With a deep understanding of Microsoft high volume Enterprise Level licensing, I applied my knowledge to effectively interpret and navigate licensing rules and regulations for a variety of products. This allowed me to create and review contracts with meticulous attention to detail, ensuring compliance with licensing requirements and internal policies. As part of my responsibilities, I diligently tracked licenses for corporations and government entities, maintaining accurate and up-to-date records. Collaborating closely with the salesforce, I played a pivotal role in contract creation and editing, ensuring all necessary information and approvals were in place. Leveraging my proficiency in complex Excel functions, I performed data analysis and generated reports to provide valuable insights. Additionally, I conducted data entry tasks with precision to accurately record and update licensing information. Working in tandem with Deal Desk Operations, I actively participated in price negotiations, contributing to successful outcomes.

As a Graduate Research Assistant, I provided invaluable support to department faculty through various responsibilities. This included offering administrative assistance, as well as providing curriculum and research support. I actively contributed to research projects by utilizing my proficiency in Python for data analysis and visualization, which played a crucial role in academic publications. Furthermore, I took on the responsibility of designing and organizing graduate and undergraduate classes for professors, focusing on data management and text analytics using SQL and Tableau. This allowed me to effectively impart knowledge and enhance the learning experience for students. Through my role as a Graduate Research Assistant, I made significant contributions to the department's academic pursuits and played a pivotal role in advancing research and education.

I actively participated in various facets of the company, striving to enhance efficiency and productivity. Utilizing my expertise in Excel and database software, I worked intensively on improving operational processes. This included analyzing supply chains and implementing robust product quality control measures to ensure customer satisfaction. Additionally, I collaborated with management to optimize time scheduling, taking into account factors such as efficiency, productivity, and employee comfort. By implementing strategic adjustments, we were able to streamline operations and maximize overall efficiency. Through my internship experience, I made significant contributions to the bakery's operations, focusing on process improvement and enhancing the overall customer experience.

As a Legal Intern, I played a vital role in supporting the legal team and gaining hands-on experience in various aspects of legal operations. One of my key responsibilities was drafting judicial correspondence and ensuring accurate court mailings. This involved meticulous attention to detail and adherence to legal protocols. Additionally, I was responsible for entering client data into a company-based software program, ensuring accurate and reliable information management. In order to gain a comprehensive understanding of the legal profession, I had the privilege of job shadowing attorneys during their day-to-day operations. This allowed me to observe and learn about various legal procedures and practices. Moreover, I had the opportunity to accompany attorneys to court when requested, further deepening my understanding of the courtroom dynamics. Through my role as a Legal Intern, I contributed to the smooth functioning of the legal team and gained valuable insights into the practical aspects of the legal profession.