Duties include:- Interacting with customers via various communication channels such as phone, email, chat, or ticketing systems. Technical support agents must communicate effectively, displaying patience and empathy while assisting customers with their inquiries or issues- Accurately documenting customer interactions, including issues reported and resolutions provided, in the company's CRM (Customer Relationship Management) system or ticketing system. Detailed documentation ensures that information is readily available for future reference and for tracking trends in customer issues.- Analyzing customer-reported issues to determine their root causes and providing appropriate resolutions. This may involve following predefined troubleshooting procedures or escalating complex issues to higher-level support teams.- Collaborating with colleagues and other support teams to resolve complex issues or escalate unresolved problems. Effective teamwork ensures that customer issues are addressed efficiently and effectively.- Adhering to quality standards and service level agreements (SLAs) established by the company. This includes meeting performance metrics such as average handling time, first call resolution rate, and customer satisfaction scores.- Meeting or exceeding set KPIs and call statistics- Building and sustaining productive and collaborative working relationships with all stakeholders- Developing and maintaining a thorough understanding of the products or services offered by the company. Technical support agents must stay up-to-date with product updates, features, and troubleshooting procedures to effectively assist customers.

Acted as the Client Liaison and business analyst. This involved management of the technical team, alongside the organisation of administration of task and documentation of request from the client but also communicating limitations of what is asked.

Position description: Identifying marketing, advertising and networking opportunities for the brand and business; - Implementing and monitoring advertising, PR and sales strategies; - SEO & driving traffic to website to maximise conversions; - Using Content Management System to develop and update website; - Maintaining social media content and online presence (Facebook, Instagram, Google+, Pinterest, Youtube, Tripadvisor, Urbanspoon); - Developing branding identity for all print, banners, flyers and banner collateral - Liaise and collaborate with graphic designer; - Sourcing cost-effective resources such as printing; - Google Analytics and Adwords; - Sponsorship coordination - proposal writing and filtering requests- liaising with media contacts and writing press releases- Writing newsletter content and growing eDM database- Liaise, negotiate and develop relationships with a diverse range of stakeholders and partners such as Eagle St Pier, Brisbane Marketing and Tourism Queensland, Ticketmates, RACQ tourism, Redballoon, Viator; - Coordinate promotion for special events such as Riverfire, Valentine’s Day cruises;- Organising and overseeing finer details of special events such as running schedule, entertainment, decorations; - Regular appointments to CBD hotels to inform concierge and receptions on our cruises/products; - Research, write and edit a variety of communications materials including media releases, advertisements, brochures and web content; - Prepare end-to-end campaign plans, timelines, measurement and analysis; - Grow eDM database; - Social media

Assistant sponsorship officer with duties for promotional advertisementPublic engagement

Singing, Acting, Dancing and Choreography

Sponsorship scoutingLogistical AidExternal relations with sub contractors